Sims 4 crashing

thank you the game loads fine then a few minutes in my computer just restarts every time, also if i try and save game automatically shut off.

just about to try this now. however, when I was going the disabled and enabled services, the EABackgroundService was disabled already - could this be what was causing the issue?

Edit: never mind, I seen how to do it through steam

whenever I click on manage through the EA App, it just says manage add-ons

bellaa86​  If your entire computer is restarting, that's more likely to be a hardware or overheating issue.  For the possible overheating, you can download an app (like hwinfo) that shows CPU and GPU temperatures.  Let me know what you see right after loading the game; you can put it into windowed mode to check, but don't minimize it.

If the temperatures are below 95 C for the processor and 80 C for the graphics card, the problem might be power delivery, although that's not the only potential cause.  One possibly helpful step is to plug your computer into a different power strip or surge protector plugged into a different wall outlet, one that isn't powering anything else at the same time.  That wouldn't help with an internal computer issue, but sometimes the problem is the power from the wall.

Just in case this is in fact a software issue, please also look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

KrispeeChiken​  Where was the EABackgroundService disabled?  If you disabled it in Windows, I wouldn't expect the App to open at all, although maybe something has changed recently.  But you can put the App in offline mode to get around any issues related to the background service.

It works! Game didn't crash at all but now some sims have thick blacks lines on their skin. I thought it was an accessory or outfit but whenever I take the sims into CAS, the lines are gone 

letsgolezzies​  I'm glad the game is working overall, but I'm curious about those black lines.  Are the sims wearing any cc, whether outfits or hair or makeup or skin?  If so, does removing the cc help?  You don't need to save your progress.

If this doesn't help, or the sims don't use cc, please post a screenshot or two.  Please also post a screenshot of your current graphics settings.