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RobynTyler's avatar
RobynTyler
11 years ago

Sims 4 (game time demo) freezing when I moved the cursor.

I downloaded the Sims 4 game time demo last week, but when I tried to play the game I noticed right away that it wasn't working properly. It loaded fine and ran without crashiing in full screen mode, but whenever I moved my mouse the game (both gameplay and audio) would freeze up, this only last a few seconds at a time, but it was everytime I used the mouse whether it was clicking an object or button or just generally moving it around the game. I could use my keyboard and the game would run fine, but whenever I moved the mouse It would freeze again. I even changed all the graphics settings to low and turned on the "laptop mode" but there was no difference to the performance.

I have noticed this with other Origin games that I've played recently, but as they have all been free downloads it's never really bothered me before. However I have been considering buying the Sims 4, but I would like to know whether this issue will continue or not after I purchase it, since this problem makes the game impossible to play. I own and play all of the previous Sims games (1 - 3, on the same computer) and I've never had this issue with them. I don't believe it is a problem with my computer, but since the game was designed to run on lower spec machines, I don't see that it could be a fault with the game either especially since I've not seen anyone else with this problem. I've added a list of my computers specs at the end of this post and I would greatly appreciate any help I receive.

Thank you!

Operating System: Windows 8.1 64-bit
Processor: AMD A10-5700 APU with Radeon(tm) HD Graphics (4 CPUs), ~3.4GHz
Card name: AMD Radeon HD 7570
DirectX Version: DirectX 11
Memory: 8192MB RAM
Page File: 4298MB used, 8788MB available

Drive: C:
Free Space: 1432.9 GB
Total Space: 1895.2 GB

pc

6 Replies

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Did you try reinstalling your mouse drivers or use a different mouse ? Do you have mouse trails on ? What kind of mouse are you using ?

  • RobynTyler's avatar
    RobynTyler
    11 years ago

    My mouse is a, HP wireless mouse, it came with the computer but I don't think it came with any drivers. I also don't have mouse trails on.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Maybe:

    CP -> Mouse -> Pointer options -> Enhance pointer precision (uncheck)

    ---

    This is for 8.1

    http://www.askvg.com/fix-mouse-pointer-freezes-lags-or-other-problems-while-playing-games-in-windows-8-1/

    ---

    Video Drivers perhaps?  Reset 3D Properties in Catalyst

    ---

    The dongle isn't in a USB hub or something maybe?

    ---

    Uninstall the mouse drivers from

    Device Manager -> Mice -> remove them all

    Unplug the dongle

    Restart PC

    Plug dongle back in when windows is up

    ---

    Try a different mouse if available.

    Those are my guesses :O

  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    11 years ago

    Additionally, you may also consider the following:

    1. Disable the Origin in-game overlay (IGO). To do this, launch the Origin client. Then go to the Origin menu, Application Settings, Origin In Game, and then uncheck "Enable Origin In Game."
    2. Perform a clean boot. This is to ensure that there are no applications running in the background that might interfer with your game. Known culprits are again any sort of software with a Visual Overlay capability. Popular examples: X-Fire, Windows Blinds, Ventrilo, TeamViewer

  • RobynTyler's avatar
    RobynTyler
    11 years ago

    I tried this but it didn't make any difference. I also disabled the online content within the game settings too.

    I checked for applications running in the background and closed those too. I tend to close those types of programs when running full screen games anyway, but with this one it made no difference.

    Since the games time trial ran out earlier this week I can't try anything else, but I'm not prepared to gamble £30+ on a game that may not actually work on my system.

    However if there is any more info that you would need to help fix this issue then I am happy to provide it. 😕mileyhappy:

  • RobynTyler's avatar
    RobynTyler
    10 years ago

    I recently purchased the game in the hopes this might have fixed the problem, but I'm still having the same issue.

    Is there anyone who can help since I've spent a lot of time trying to fix this game and so far haven't had any luck? My mouse itself is not the issue, I know that much since the cursor will continue to move across the screen even when the game has frozen. But Since the mouse is the pretty much the only way to control the game, I'd really like to get this problem fixed. 😕mileysad:

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