Sims 4 Get To Work Code Problems

@swtgin69

The redeem code feature on ORigin has had some problems of late.

Please go to your EA account page, and try to redeem your code there instead 🙂'

If you were able to activate it, can you please go to your game library, The Sims 4, click on extra content and see if your expansion is added?

@swtgin69

And you checked that the game was not under extra content?

Okay, and you just bought the game? Is it possible that you redeemed the code on the wrong account?
If you contact an EA Game Advisor and send them the code they can help you find the account it was activated on!

Go here to contact EA support: https://help.ea.com/en/contact-us/new/

• In the upper right corner, choose your region. If it's not there, choose US or UK.
• Choose a game. If you need help with an account issue, choose Origin
• Choose your platform
• Choose topic and issue to give EA details.
• Click Select contact option, and hopefully you get in touch with someone fast!

Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

Good Luck!

I only have one account. I talked to someone, and they assured that after "some time"...that I would be able to download it, but so far nothing. I will contact EA again about this. It is so frustrating spending $40 on something, and not being able to get it. 

Again...thank you.

@swtgin69

Yes, try to contact them again and see if they can give you an exact time or a reason why it's not working. As this seems like an account issue I can't really do anything more for you here ☹️