Forum Discussion
I can open my game, I can edit my sims but I can't actually play the game because every time I try it ends up getting stuck on the loading screen for hours {see video below}. I have no mods or cc, I have deleted the localthumbcache which I was told to do but it didn't work, my laptop has got plenty of RAM to run sims and I repaired my game several times but my game is still broken. Can someone help me get back to my beloved game please?
- puzzlezaddict15 days agoHero+
GothicSimmer21 Does this happen only when loading one household in one save, all households in one save, or a new household in a new save? Please test other households and a new save if you haven't already.
If the new save at least is fine, I'd like to see a lastexception from your main save. Open Documents > Electronic Arts > The Sims 4 and delete any lastexception files you see. Try again to load this save, and if and when it doesn't work, look for a new LE. If you find one, open it (Notepad is fine), copy its text, and paste it into a reply here.
If the new save doesn't load, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
- soulshine112811 days agoSeasoned Novice
My game will go to the main screen but when I try to resume my game, it gets stuck on the loading screen forever.
- soulshine11286 days agoSeasoned Novice
This is the last exception I got:
"<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>570250830615161b6abf0322</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-10-01 18:09:32</createtime><buildsignature>Local.Unknown.Unknown.1.128.90.1030-1.200.000.718.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1130</categoryid><desyncid>570250830615161b6abf0322</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0x858cd2f3' (KeyError: 'Object not found: 0x858cd2f3') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 515, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1894, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1526, in on_update File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 744, in on_hit_their_marks File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1145, in _set_zone_state File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__ File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1225, in send_all_milestones_update_to_client File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1130, in _get_milestone_update_msg KeyError: 'Object not found: 0x858cd2f3'rtim=0 Client Session Time: 22.92 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,796,0,6309 Modded: False SystemInfo: Windows 11 10.0.26200 GPU: Intel(R) UHD Graphics 27.20.100.8729, GUID: 8B8FA794-F06F-11EF-9E6B-9A6BC5FDBCBE </desyncdata></report>
</root>"
Does this help at all?
- puzzlezaddict5 days agoHero+
soulshine1128 Please install this mod (and reenable mods in the game options):
https://www.patreon.com/posts/mod-milestone-81237568
If it doesn't help, leave the mod in place, but don't add any others, and provide a new LE.