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GothicSimmer21's avatar
GothicSimmer21
Rising Novice
1 month ago

Sims 4 infinite loading after exiting CAS

Hi Puzzlezaddict, I'm having a similar problem to BleachedShorts cos while it lets me play and enter cas but when I'm done editing a household and save them it comes up with a loading screen that I can't get rid of, the escape menu won't appear, I can't click on anything, I literally have to restart my laptop to exit my game but in doing so I lose my progress. Please help me play again! I play with no mods or custom content by the way

12 Replies

  • GothicSimmer21​  I've merged all your threads together.  Please keep to one thread, and make sure to check for replies.

    Your dxdiag shows that one of your laptop's graphics drivers is crashing, over and over.  So please do a clean uninstall and reinstall of both drivers, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Use the newest drivers PCSpecialist provides for your laptop.  Go here:

    https://www.pcspecialist.co.uk/download-drivers/

    Enter your order number, which should take you to the correct driver page, and look for a Graphics section.  Download the newest Intel and Nvidia drivers by version number.  The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.

    The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.