Hi all!I am having an issue with the Sims 4 game. I connect to Origin, go to my library and open the Sims 4 game. When it opens in the starting screen there is a message that says "You are offline, click here to connect online". When I do that this message appears "One or more of the Sims online services is currently offline, try again later". Whenever I try this message appears.I have checked my ativirus and firewall but I don't see anything relevant.Can you help me?Thank you in advance!

My origin is online so I would think it's just the gallery. I try to go online when I'm in the game but it says one or more of the Sims services is currently offline. Like I said it's been doing this for like 3 days now.

Did you try to go online through the game options ? If so, please contact a game advisor to see if everything is fine with your account. Game advisors can be found through live chat. https://help.ea.com/en/contact-us/ Click on the orange NEXT button Select a platform Click on the orange NEXT button Select a topic and describe your problem in a few words Click on the orange NEXT button Click Chat Now to chat with a Game Advisor In Details here: How to contact a Game Advisor using the new EA Help page

Hello,It's quite possible EAs servers are overloaded, please try again later.If the issue continues later today/tomorrow, please continue with this thread.Hope this helps!

My game is doing the same thing and has been for like 3 days now. I can get into my library in the gallery but not the community gallery.

I know this is an older topic, but I was having this problem earlier and figured out the solution. If you go into Game Options and click Other, there is a box labeledOnline Features Access. If it isn't marked, mark it and Apply Changes. If it is marked and you are having the problem, unmark it, Apply Changes, and then remark the box and Apply Changes again. This worked for me, and I hope it works for anyone else who has this problem in the future!

SIms 4 is unable to go online! | EA Forums

21 Replies

Anonymous
12 years ago
Hello,
It's quite possible EAs servers are overloaded, please try again later.
If the issue continues later today/tomorrow, please continue with this thread.
Hope this helps!
CELFIELD10
12 years ago
My game is doing the same thing and has been for like 3 days now. I can get into my library in the gallery but not the community gallery.
crinrict
Hero+
12 years ago
Is origin offline too or just the gallery ?
CELFIELD10
12 years ago
My origin is online so I would think it's just the gallery. I try to go online when I'm in the game but it says one or more of the Sims services is currently offline. Like I said it's been doing this for like 3 days now.
Anonymous
12 years ago
I have this problem too. Somebody pls help us!
crinrict
Hero+
12 years ago
Did you try to go online through the game options ?

If so, please contact a game advisor to see if everything is fine with your account.

Game advisors can be found through live chat.

https://help.ea.com/en/contact-us/

Click on the orange NEXT button

Select a platform

Click on the orange NEXT button

Select a topic and describe your problem in a few words

Click on the orange NEXT button

Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page
adashofhannah
9 years ago
I know this is an older topic, but I was having this problem earlier and figured out the solution. If you go into Game Options and click Other, there is a box labeledOnline Features Access. If it isn't marked, mark it and Apply Changes. If it is marked and you are having the problem, unmark it, Apply Changes, and then remark the box and Apply Changes again. This worked for me, and I hope it works for anyone else who has this problem in the future!
crinrict
Hero+
9 years ago
The gallery was down earlier but it's now back up.
galacticstar22
8 years ago
I am having trouble to getting online and nothing has worked pls help me I have no idea what to do
Anonymous
8 years ago
me too I'm desperate rip :'(