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0iry0l9sk6hq's avatar
0iry0l9sk6hq
Seasoned Newcomer
3 months ago

Sims 4 Keeps Crashing on Launch

Okay, so I've tried repairing the Sims 4, running the app (EA and Sims 4) as administrator, uninstalling and reinstalling EA and the Sims 4, running a clean boot, and updating the drivers on my compu...
crashing
ea app
launching
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

0iry0l9sk6hq​  Sorry for the late reply, and thanks for the dxdiag, which shows Sims 4 is crashing due to an issue with the AMD graphics driver.  But the game shouldn't be using the AMD driver at all.  Are you trying to play with the laptop running only on battery?  If so, try plugging it in and see whether that helps.

If it doesn't, force the game to use the Nvidia GPU instead.  Open Windows Settings > System > Display > Graphics, click Browse, find TS4_x64 on the list, and choose the high-performance option.  Do the same for TS4_Launcher_x64.  Then right-click the desktop, open the Nvidia Control Panel, choose Manage 3D Settings > Program settings, select TS4_x64, and choose the high-performance option there; repeat for TS4_Launcher_x64.  Then try to play.

If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • 0iry0l9sk6hq's avatar
    0iry0l9sk6hq
    Seasoned Newcomer
    2 months ago

    I tried these out, but my Sims 4 is still crashing :( I did notice, though, that when I was looking for the TS4_Launcher_x64, I couldn't find that in my settings or the Nvidia Control Panel. Could this be an issue?

    Otherwise, here is the copy-pasted info from the crash:

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎5/‎31/‎2025 5:22 PM

    Status
    Report sent

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.115.216.1030
    Application Timestamp:    68153b62
    Fault Module Name:    amdxx64.dll
    Fault Module Version:    31.0.14005.22001
    Fault Module Timestamp:    654c4fcb
    Exception Code:    c0000005
    Exception Offset:    0000000000053921
    OS Version:    10.0.26100.2.0.0.768.101
    Locale ID:    1033
    Additional Information 1:    424f
    Additional Information 2:    424fdf60e0d97848cbcf28c1dc05f760
    Additional Information 3:    fb84
    Additional Information 4:    fb8437f362c64894b018e1308cbcc89c

    Extra information about the problem
    Bucket ID:    d99fa3219c0f5f7fa9ffe74625cc17f2 (1873470258477275122)

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