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lunafantasy's avatar
lunafantasy
3 years ago

Sims 4 keeps crashing under Windows 11

I recently upgraded my computer to Windows 11 by a clean reinstall of everything, but ever since then, my Sims 4 game has been crashing to desktop after a while. I don't even get an error message, it just disappears and closes and I usually lose some gametime. ☹️ I've done tons of troubleshooting. Clean reinstall of most up to date graphics driver from safe mode, stating the program with admin rights, and so on. Nothing seems to do the trick, as I just had another one of those crashes. I am attaching my dxdialog report. 

And here is the information from the Windows Reliability Monitor, which also recorded my Sim game crashes:

Source
The Sims™ 4

Summary
Stopped working

Date
‎7/‎23/‎2023 12:23 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.99.264.1030
Application Timestamp: 649f74c1
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.99.264.1030
Fault Module Timestamp: 649f74c1
Exception Code: c0000005
Exception Offset: 00000000009764ed
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 3072
Additional Information 1: 97a5
Additional Information 2: 97a5c0dd61a15eea9ea2296fe1fdfa3d
Additional Information 3: c93a
Additional Information 4: c93ab15d6d40bef59231ba8cab68c1bd

Extra information about the problem
Bucket ID: 67fd8ca6711cfabb86660344792ad557 (1613981109084411223)

I have never had that issue with Windows 10. It only started happening about a week ago, directly after my Windows 11 install. Does anybody have any idea what else I can do to fix the issue. It is getting a bit frustrating, because I constantly lose gametime. 

Thank you so much!

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @lunafantasy  This error is an access violation, which is quite generic: it can be caused by anything from mods and custom content to a game bug to software conflicts to a hardware problem.  So if you use any mods or cc, please test without that content, even if it's always been fine.

    If you get a crash even with all mods and cc removed, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

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