Sims 4 keeps crashing

@KifkifJobcim  Your laptop's hardware is pretty weak for both games, and depending on which packs you have installed, the load might be more than the computer can handle.  With Sims 3 in particular, the game doesn't scale down very well—even on the lowest settings, it can still tax underpowered computers enough to cause crashes even without any other in-game issues.  I don't know for sure that's what's happening though, since your dxdiag doesn't list any Sims 3 errors.  That's not a sign of a problem—a dxdiag will only list the last ten errors regardless of when they happened.

For Sims 4, it looks like you're one patch level behind.  So please update before doing anything else.

For either game, please let me know if you've noticed a pattern to when the crashes happen: if they're right away or after you've been playing for a while; when you're doing something in-game, e.g. using CAS or building; when something happens in live mode.

@KifkifJobcim First thing to try is freeing up space on your storage device (ssd).

@KifkifJobcim  It may be that the game is crashing because your hardware is temporarily overwhelmed by the demands on it, although it's hard to say for sure.  It could be a combination of factors too.  As a hypothetical example, maybe it starts to rain or snow, and that weather is harder to render, but it's only too much for your graphics card to handle if there are also a lot of sims or objects on the current lot.  This kind of thing is more common in Sims 3 than Sims 4, but it can happen in either game.

If you'd like, you can do some hardware monitoring, or set your laptop to create a crash log whenever an app crashes.  In either case, you'd play normally until you saw a crash, then upload the info for me to see.  Let me know if you'd like to do either or both.  But it's entirely possible that there won't be anything obvious that can be addressed.

Also, there's more than enough free space on your hard drive, so don't worry about that.

@puzzlezaddict 

Here are the details of the 2 resent crashes, it is in Dutch, so I hope you can somehow understand it.

@KifkifJobcim  The important information isn't language-specific, so it's fine.  Both games are crashing with an access violation, meaning that they each attempted to access memory in a location or in a way that wasn't allowed.  This can happen for many reasons, some of which are related to the specific program or its data, and some of which are more general system issues.

There have been a number of recent issues with Sims 4 that cause crashes that look like the ones in your dxdiag, and like the information you attached in your last reply, which is why I suggested updating and waiting for the game to crash again.  The crash info you uploaded is from before the latest patch, so it would be more useful to know how the game behaves now that you've updated.  Sims 3 isn't being updated, of course, so there's nothing useful to do except maybe run a repair: open your Origin game library, right-click on the Sims 3 icon, and select Repair.  While you're at it, go ahead and repair Sims 4 too, since it doesn't take long and occasionally helps.

For both games, please test in a clean user data folder.  Move the Sims 3 and Sims 4 folders in Documents\Electronic Arts to your desktop, and each game will create a new one the next time it loads.  Your saves and other content will be intact in the old folders but won't be read by the game.  The point is to keep things as simple as possible, to see whether these issues are related to user data or something else.  If, when playing in these new folders, you create saves or builds or other content you want to keep, you can later combine it with the data in your old folders.  But leave that for later.

When you're ready to test, please enable crash dumps, and if and when the game crashes, find the related dump and upload it.  Here's how:

• Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
• In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
• Launch the game of your choice
• After it crashes, wait for any crash dialogs to finish
• Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
• Upload the last .dmp file to the free filesharing site of your choice and link it here
• When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

It's fine if you play for a couple days with no crashes, and in fact that's useful information.  Just let me know when you do get a crash, and what was happening in-game at that point.

@puzzlezaddict 

After I repaired Sims 3, I start to play it, loaded the game, but it crashed when I loaded the family. No crash dialogue (never got that)

Here is the link: https://we.tl/t-pNbvT9YAsE

@KifkifJobcim  Given the error in your crash log, which is the same error as in your earlier error reports (for both games), please start by uninstalling and reinstalling the 2005 x86 version of the VC++ runtimes, which is the version Sims 3 uses.  Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ 2005 Redistributable, and click it to see the option to uninstall.  Then download a new one from Microsoft:

https://www.microsoft.com/en-us/download/details.aspx?id=26347

For Sims 3, you only need the x86 version.  Sims 4 uses both the x86 and x64 versions of the 2010 and 2013 VC++ runtimes, so when troubleshooting Sims 4, you can repeat the above process for those four versions, and download new copies here:

https://www.microsoft.com/en-us/download/details.aspx?id=8328

https://www.microsoft.com/en-us/download/details.aspx?id=13523

https://www.microsoft.com/en-us/download/details.aspx?id=40784

Please also run the .NET repair tool, which should fix any issues with .NET 3.5, which Sims 3 uses, among other earlier versions.  It's a Microsoft product as well.

https://www.microsoft.com/en-us/download/details.aspx?id=30135

Although the documentation doesn't mention it, all of these work fine in Windows 10.

Once you've reinstalled the VC++ runtime and run the .NET repair tool, restart your computer, and temporarily disable any antivirus software you have.  I'm not suggesting you do this permanently, just that it's a useful test.  Try to play Sims 3 again, and let me know what happens.

Finally, please link me the software download page for your laptop.  To make sure you're on the correct page (which it's much harder for me to find, without your laptop in front of me), please go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your operating system if necessary, and you'll land on the download page.  Please link it here, so I can compare driver versions with what you have installed.  The page itself doesn't have any information about your own laptop, just your model.

@puzzlezaddict 

https://support.hp.com/us-en/drivers/selfservice/hp-250-g6-notebook-pc/15747807/model/15747879?sku=4WV70ES

This is my computer. The rest I did but my laptop couldn't install the last one for sims 4.

@KifkifJobcim  You couldn't install the VC++ 2013 runtimes?  Please post a screenshot of the error you get when you try.  It's fine that the error's in Dutch.

Let me know how Sims 3 runs now too.