Sims 4 keeps crashing
Hey My Sims 4 and 3 keeps crashing. Here is my DXDiag - UO Trace Utility. Is there something wrong? I play already on windowed mode and the lowest graphics without mods or CC. Thanks!
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@KifkifJobcim The late reply is fine: people don't always have time to troubleshoot right away, but there's always someone here when you're ready.
Could you please get a crash log for Sims 4? I'd like to see if it's (still) exactly the same error as before. First though, repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
@puzzlezaddict I can't find it... I don't see it in event viewer.
@KifkifJobcim You'd need to reenable crash dumps to get one. It's the same process as before:
- Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
- In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
- Launch the game of your choice
- After it crashes, wait for any crash dialogs to finish
- Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
- Upload the last .dmp file to the free filesharing site of your choice and link it here
- When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
@puzzlezaddict Here is the link!
@KifkifJobcim Sorry for the late-ish reply. The Sims 4 crash is the same kind as the Sims 3 crash from before, meaning the same concept applies. Did you manage to uninstall and reinstall the 2010 and 2013 VC++ runtimes? If not, please try again now, either using the downloads from Microsoft or the all in one download from Sereby. (Both options are the same links as before.)
If that doesn't or didn't make a difference, please test the game with your antivirus/firewall completely disabled. You can play offline if it makes you more comfortable, although you should be fine as long as you open only Origin and Sims 4.
If that doesn't help either, try reinstalling DirectX 9. You can download the installer from Microsoft and run it without needing to uninstall anything first.
https://www.microsoft.com/en-US/download/details.aspx?id=34429
@puzzlezaddictWhen I try with the microsoft site, it can't install it (The 2013 version) and with the other site it even says it has a virus. I disabled the real time defender but not the windows firewall because it is too risky. I have the 2015th version of visual c ++. Is that also Ok?
@KifkifJobcim What happens when you try to install the version from Microsoft? Please post a screenshot of the error.
The 2015 VC++ runtimes are different, and no, they won't substitute for the 2013 versions. Sims 4 needs both 2013 versions, and both from 2010 as well; Origin itself needs the 2015 versions. So you really do need to have all of them installed.
@puzzlezaddict Ok, everything is installed. I hope that this time nothing wil crash!
@puzzlezaddict And it crashed again (sims 4)
@KifkifJobcim That's the same error as before, unfortunately. So the next step would be to do a clean uninstall and reinstall of the driver for your graphics chip. You linked me the driver download page for your laptop earlier:
You'll want to download the driver from December 27, 2019, which is the newest one offered for your particular graphics chip. (Your processor is in the Gemini Lake family.) It's about three quarters of the way down the very long list of graphics drivers, and its version (expand to see) is 26.20.100.7156. Here's a direct link to the Details page:
You'll need an outside tool to do the clean uninstall. Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3216
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Intel if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe as an admin: right-click on it and select "Run as administrator."
By the way, HP is sometimes excessively picky about which drivers get installed, so if this one starts throwing an error, try the one listed immediately below this one: it's from June 7, 2019, and its version is 25.20.100.6615.
Let me know whether this helps.
@puzzlezaddict I did exactly what you suggest but nope. It stell keeps crashing.
Link: https://we.tl/t-2Xvlxmic5t
I noticed that when my game is about to crash, my computer makes that sound like you put a disc in your computer and it starts to make a sounds before running the program. And then everything freezes and the game crashes. The other 2 don't have that problem.
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