Hello all, I am hoping someone can help me. My Sims 4 game keeps crashing. Usually this is after about 2 minutes of gameplay, but sometimes happens sooner. There is no common denominator that I can find.I have deleted all documents to reset the game, updated and repaired the game, updated drivers, uninstalled Razer software, ran in different performance settings, monitored usage, but all to no avail! I have tried with and without mods, though nothing changes.I have attached my most recent crash documents in case someone is able to assist.Thank you so much!

I have the same problem, this is my info

@SCAlves61 The only Sims 4 crash in your dxdiag lists a patch level that's several months old. Please update the game if you haven't already. If it won't update, clear the EA App's cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ and repair the game: open the App game library, click Sims 4, and select Manage > Repair. If that doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and let me know how it runs. If you get another crash, please let me know when in the process of trying to play, for example on the initial loading screen or when your sims are traveling. Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right. Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically while playing in the clean user folder. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

@lush0713 The error info says Sims 4 (TS4_x64.exe) crashed due to a fault with VCRUNTIME140.dll, which is a component of the Microsoft Visual C++ Redistributables, 2015 and newer versions. The problem could be the VC++ runtimes or some resource that uses them, including mods or custom content. So while I understand you don't want to sort through all your mods if it isn't necessary, please do test with no mods or cc at all, as in, move the Mods folder to the desktop. If this fixes the crashing, you'll at least know what you need to do. If you get this same type of crash with the Mods folder removed, please uninstall your current versions of the VC++ runtimes and install fresh copies. Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall. Don't touch the older versions. You can download the newest runtimes directly from Microsoft: https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170 You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device. Restart your computer after installing and before trying to play. Separately, but possibly related, your dxdiag shows that your C drive is almost completely full. 7 GB free is enough for Windows to maneuver, but only barely, and not necessarily while running Sims 4. So please clear at least another 20 GB. Your D and E drives both have plenty of space, so it shouldn't be too difficult.

@busypixie Please run a dxdiag and attach it to a post. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Hello again @puzzlezaddict and apologies for the delayed reply. I have now run the dxdiag and attached. Thank you!EDIT: As above, you asked someone else to run this other report, so I have completed that in advance in case it assists. SourceThe Sims™ 4SummaryStopped workingDate‎18/‎10/‎2023 7:03 PMStatusReport sentDescriptionFaulting Application Path: A:\Origin\Origin Games\The Sims 4\Game\Bin\TS4_x64.exeProblem signatureProblem Event Name: APPCRASHApplication Name: TS4_x64.exeApplication Version: 1.101.290.1030Application Timestamp: 64f13304Fault Module Name: VCRUNTIME140.dllFault Module Version: 14.32.31332.0Fault Module Timestamp: efff39adException Code: c0000005Exception Offset: 00000000000012dbOS Version: 10.0.19045.2.0.0.768.101Locale ID: 3081Additional Information 1: ee2cAdditional Information 2: ee2c0150c1d7cde3322fc6182c66cb64Additional Information 3: e764Additional Information 4: e7647cdbea09ee5f2afcd0c6301f9a39Extra information about the problemBucket ID: 7dd68bfeed9a0ec424050654a2d67872 (1442566216221096050)

Sims 4 Keeps Crashing | EA Forums

25 Replies

lunarsims
New Novice
3 months ago
Hi, I tried redownloading the visual c++ since I thought it was strange that out of no where my mods were causing an issue that has never happened to me and the issue still persisted. It is unfortunate but since its not a super big issue for me, I'm holding back looking for the exact issue in my mods folder but I am removing some unnecessary mods instead. Thanks for the help and i did remove some things to get more storage because it is something I had to do regardless of my game lol. I'll have to look up which type of mods usually cause crashing since I removed cas cc that was there when I began to have the issue, it could be build mode cc so I still have yet to remove some of those too.
puzzlezaddict
Hero+
3 months ago
@lush0713 There's a whole Mods & CC Issues forum here if you want more specific mod-related help:

https://answers.ea.com/t5/Mods-CC-Issues/bd-p/the-sims-4-game-issues-mods-en
paulniew
3 months ago
Hi @puzzlezaddict, could you please take a look on my DxDiag export too? I don't play on Mods or CC, and my Sims crush once I open the game - each time.. I used 'Repair' option from EA app but it didn't help ☹️ would really appreciate your help
puzzlezaddict
Hero+
3 months ago
@paulniew I don't see any obvious problems in your dxdiag, and no Sims 4 crashes either. Does the game open and load a little bit, then close; or does it fail to open at all? Do you see an error message? If so, please post a screenshot. It's fine if the screenshot is in Polish.

Please also launch the game again, then look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.

Look for an error that happened at exactly the time of this most recent attempt to launch Sims 4. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
cherdenblaze
Seasoned Newcomer
2 days ago
The Sims 4 will not stop crashing on my new PC and Ive tried everything. Can you see if my DxD is telling me anything? I bought my pc just to play sims.

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Sims 4 Keeps Crashing

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