for the last week, every day, I try to play the sims 4 and about 10mins in it crashes. I have tried taking out cc and mods, still crashes; tried making a new folder for the game, still crashes; tried repairing the game, still crashes tried redownloading the game, still crashes; tried redownloading the EA app, and still it crashes. I am at a lost at what to do. what should I do to fix this?
@ChAoTiCxDrEaMeRz When you say you tried a new folder, did you move the entire Sims 4 folder out of Documents > Electronic Arts and onto the desktop and then NOT add anything to the new folder? If not, please try that now.
If that doesn't or didn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
sry to bother, but i am having the same problem less then a min into gameplay the game crashes, ive tried everything recomended, everything from making a new folder, leaving out the mods and cc, redownloading the game and the ea app itself, i tried unintsalling the ndvida driver, did the whole pc cleaner thing, ive tried so many diffrent things and am now at a lost as what to do. here isd my dxdiag, any help you could offer i would be so grateful.
@ChAoTiCxDrEaMeRz The Sims 4 crashes in your dxdiag are pretty generic: they could be caused by anything from bad mods or custom content to a software conflict to a hardware issue. (I'm not saying that a hardware issue is likely, only that that's how nonspecific these errors are.) Since you've already tried so many things, I'd suggest playing in a new admin Windows account, just to rule out issues related to your current account. Make it local, as in, don't link it to your Microsoft account. You'll be able to (try to) play Sims 4 without reinstalling anything.
If that doesn't help, try a clean boot to rule out a software conflict:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If that doesn't help either, please uninstall Sims 4 and the EA App with Revo Uninstaller (the free version is fine). Restart your computer, reinstall the App, and create a new folder on your D drive, which is currently empty, into which you'll install Sims 4. I realize your D drive is significantly slower than C, but this is a useful test. Please continue to use the new admin Windows account for now.
so my sims 4 game keeps crashing, i got a new pc and its pretty powerful so there shouldnt be any issues but just in case i did update the drivers then ended up uninstalling them and reinstalling them, i tried makeing a new sims 4 folder, i tried removing all mods and cc before making a fully new folder for the sims 4. i tried un installing the game and reinstalling the game, tried uninstalling and reinstalling the ea app, tired everything i can think off, does anyone else have any ideas?
I repaired, moved mod folder out and repaired again, no luck yet. I play on a 4 yr old desktop and have never had issues until today.
@ChAoTiCxDrEaMeRz When does the game crash, for example when you try to load a specific lot or when you're entering or leaving CAS? If there's any pattern at all, please let me know. The crashes in your dxdiag are a bit generic in that they can be caused by bad mods or custom content or other game-related issues, and I don't know how many of them happened before you removed your mods and cc.
If you can't find a pattern, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If that doesn't help either, please repeat the test, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
The idea here is to strip away as many possible sources of interference as you can, then if the game is stable, start adding them back until you find the culprit. It's not a solution so much as a diagnostic process.
@CieloSims As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know when the game crashes: during the initial loading process, when you try to load a save, in the run of play, etc.
i am having the same issue and not sure what is causing the game to crash, i have tried taking out the mods and repairing the game, ive even made a new sims 4 folder here is the dxdiag, i am at a loss here. any advice or ideas how i can fix this?
@ChAoTiCxDrEaMeRz Your dxdiag shows you're currently running Sims 4 in DirectX 9 mode. Please switch back to DX11 mode instead.
If you use ReShade or GShade, please remove it and repair the game (again), and see whether it helps.
If not, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Your dxdiag does list a type of crash usually related to the motherboard's overclocking settings, but only one, and there are a lot of other typically unrelated Sims 4 crashes too. So please try the above, and if nothing helps, we can look into the board settings.
