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halley_S2's avatar
halley_S2
Newcomer
13 days ago

Sims 4 keeps getting stuck on the loading screen

Hello,

I was able to play The Sims4 normally until a few days ago. However, starting two days ago, whenever I try to play a my sim family by clicking on a lot, the game gets stuck  on the loading screen and I can't access the gameplay. 

I've already tried the following steps to fix the issue:

  • Deleted the localthumbcache.package file.
  • Replaced the Resource.cfg file.
  • Moved the Mc Command Center (MCCC) mod to a different location temporarily.
  • Repaired The Sims 4.

Even after these steps, the issue persists. I can reach the main menu and the map/lobby screen just fine, but as soon as I click on a lot or play game to enter the game, it gets stuck in the loading screen indefinitel.

What can I do to resolve this issue 

crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    13 days ago

    halley_S2​  Please test with no mods or custom content, as in, move the Mods folder to the desktop and delete localthumbcache.package.  You don't need to save your progress.

    If this doesn't help, please open Documents > Electronic Arts > The Sims 4 and delete any lastexception files you see.  Try again to load this household, and when it doesn't work, look for a new lastexception.  If you find one, open the file and delete its first line of text, then attach it to a reply here using the paper clip (Attachment) icon.  If you can't attach it, you can copy the text and paste its contents into a reply.

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