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Anonymous's avatar
Anonymous
10 years ago

sims 4 keeps putting laptop into sleep mode while playing

I can play Sims 4 for about a half hour then the screen goes black and the laptop goes to into sleep mode.  I hit the power button and things resume. To the touch, the laptop has no hot spots on the top nor bottom and the laptop is sitting on a cooling tray.  There is nothing set that would make the laptop regularly go into sleep mode (in other words, it is on 24/7 and it never goes to sleep.  I checked power plan settings, usb settings, cpu and video card settings, and so on.  :Laptop is an HP probook with 16 gigs of ram, 150 gigs of free drive space, and an i5 processor.  I am at a loss.  Speedfan shows the cpu temp to be within normal.  I can't figure what is causing the laptop to go into sleepmode. I uncovered everything I could and blew it out with an air compressor.  I got a little dust but that has not fixed anything.  If I just launch the game and let it sit, the laptop goes to sleep within 10 minutes.  I can't figure this out!

Suggestions would be appreciated.

pc

13 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Yes, I checked the power plan settings several times and I tried switching them from balanced to performance. I checked and expanded everything and made sure things were at maximum or disabled.  Without the game running, the laptop is fine.  On battery or plugged in, the laptop goes to sleep.  I just got the game a few days ago.  I can't figure this.  I Googled and I found lots of people are getting a black screen.  Why and how the game can put the laptop to sleep has me beat.  HAAAAALLLLPPP!!!!!!!!!!!!!!

    Thanks.

  • Anonymous's avatar
    Anonymous
    10 years ago

    I tried an external keyboard and mouse, too.  The machine goes to sleep in the middle of play.  I think I have to give the game back and give up.  A friend brought the MAC version with no issues.  Everyone-who among you has seen this go-to-sleep behavior?

  • Anonymous's avatar
    Anonymous
    10 years ago

    I use Win 7 but I tried the advice in that  post,  Display was set that way  No change but thank you,  I appreciate any suggestions  When I changed power plan from balanced to anything else, it got worse and went to sleep in 15 seconds  

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    10 years ago

    (wrong button, I don't have the problem)

    Is the cable with your laptop the original HP cable? 
    Is everything updated? 

  • Anonymous's avatar
    Anonymous
    10 years ago

    Yes, the cable is original equipment and everything is updated. When not playing the game, the laptop is on 24/7 and is rock solid.

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Is sims the only game you have issues with ? Did you run a hardware check ?

  • Anonymous's avatar
    Anonymous
    10 years ago

    Yes, I stressed the hardware and everything seems fine.  The Sims game is the only game for now on the laptop.

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