it's getting seriously old that every time there is a new kit that drops the ea app claims its downloaded and the sims 4 says i own it but it doesn't show up as installed content in game. this has happened twice and the only reason I have switched to the ea app is that it said it was the only way i could play the games i have. otherwise i would have kept origin because BOTH TIMES origin works just fine. its ridiculous that ive spent 3 hours of life through chat with EA support and troubleshooting. this game is not cheap and its frustrating to keep having these issues. why fix something that is broken? do better.

I posted earlier about the two new kits (simtimates and bathroom clutter) not showing up in my game despite everyone claiming it was fixed. I tried clearing cache and cleaning my PC but the only thing that has worked was going back to origin. This all also happened with the pastel pop and everyday clutter kit. I would like to know where my post went. As someone who has spent thousands of dollars in this game it blows my mind that the only suggestions EA had to offer did not help. I've been forced twice to switch to the EA app but every time I've had to revert back to origin. This is old. I want answers. I would like to know if anything is being done to fix this if youre gonna keep making switch back.

Here too!! Bathroom Kit is not downloading and does not appear in-game build mode, even though I purchased it.I have the latest patch. I repaired the files and it didn't help. PC-EA APP. PT-BR

Hey all, We are currently investigating this issue to determine the root cause, if you could share with us an EA Error Report ID, it would greatly aide us in narrowing down the specific issue occurring here 🙂 From inside the EA app: Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter. Choose the Type of problem you’re having. Tell us about the issue you’re having in the Description of problem box. If you’re running the Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) box. You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue. Check the box next to Share diagnostic information when report is submitted. Click Submit report and wait for it to complete. Post your Report ID here. Thanks!

@EA_Cade 7c71b699-45b2-4df0-b303-b0569abd6195 that's my report number I'm having the same issue.-thanks

I have been using the EA App for a while now (was prompted to) and bought 3 kits today. It was the first purchase since using the EA App. The kits installed normally, showed as installed and owned in the EA App but did not show up in game to my annoyance.Here is what fixed it for me:The problem was that the kits were installed into the Sims 4 CAS Demo folder instead of the Sims 4 folder. I uninstalled the Sims 4 CAS Demo via Windows "Add or remove app". Then I redownloaded the kits in the EA App (My Collection > the three dots at the corner of the Sims 4 game > Manage Add Ons). The kits now show up in game. 🙂

Sims 4 Kits not showing up...again | EA Forums

42 Replies

ArthieLefort
Seasoned Adventurer
3 years ago
Here too!! Bathroom Kit is not downloading and does not appear in-game build mode, even though I purchased it.
I have the latest patch. I repaired the files and it didn't help. PC-EA APP. PT-BR
TheSpaark
3 years ago
I posted earlier about the two new kits (simtimates and bathroom clutter) not showing up in my game despite everyone claiming it was fixed. I tried clearing cache and cleaning my PC but the only thing that has worked was going back to origin. This all also happened with the pastel pop and everyday clutter kit. I would like to know where my post went. As someone who has spent thousands of dollars in this game it blows my mind that the only suggestions EA had to offer did not help. I've been forced twice to switch to the EA app but every time I've had to revert back to origin. This is old. I want answers. I would like to know if anything is being done to fix this if youre gonna keep making switch back.
roberta591
Hero (Retired)
3 years ago
@TheSpaark The EA app is working. Release date on these packs is/eas jen 19 - time idk. Open the EA app and click library - click the Sims 4 icon. Click manage - click manage add-ons. When the packs are available they will be able to download. Click the download button - play game. hth
puzzlezaddict
Hero+
3 years ago
@TheSpaark Your original post was in the General Discussion & Feedback forum. I don't know whether you posted there initially or the thread was moved later, but either way, I thought it probably belonged in PC tech seeing as how the EA App is currently Windows-only. I also merged your newer post into the thread and marked it as the solution.

In case anyone else wants to reinstall Origin, you can find a download link in this post:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666
EA_Solaire
Community Manager
3 years ago
Hi @TheSpaark & @ArthieLefort,

We did have an issue yesterday with downloading and accessing the two new kits- but that issue should now be resolved.

If you're still unable to access your kits today, please be sure to let me know so we can take a look with you.
FeeCurious12
Seasoned Newcomer
3 years ago
@EA_Solaire I am having the same issue, just purchased and downloaded the two new kits about thirty minutes ago, but they won't show up in game.l despite restarting. What should I do?
Thanks
EA_Solaire
Community Manager
3 years ago
@FeeCurious12

In the EA app, if you right-click The Sims game tile, go to Manage-> Manage Add-Ons, are you seeing an option there to install these kits, or are they already showing as installed?
DKittii
3 years ago
I have the same issue and the EA App says its installed
puzzlezaddict
Hero+
3 years ago
@DKittii Try clearing the EA App's cache:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open My Collection, hover over the Sims 4 icon, click the three dots, and select Repair. Then click Sims 4, select Manage > Manage Add-ons, find the kits on the list, and see if you can download them now.

If that doesn't help, please list your current game version. Load the game to the Main Menu, where you can choose to load a save or start a new one, and look in the lower-right area of the screen, or along the bottom. Please list the entire version number, i.e. 1.xx.xxx.xxxx.
henkinarocks
3 years ago
@EA_SolaireHello, i just bought the two new kits and am having the same problems as the people in this threat. I tried all the sollitions above but it didn't help. I really hope you can tell me about another sollution because i'm really excited about the kits and they were a small present for myself.
Ps. Since dowloading the kits and them not showing up i have been playing the game. But now i also seem to not get acces to the gallery anymore. It just keeps trying to connect and i have never had to wait more the a few seconds now it has been a few minutes and it's still loading. Could these issues have a connection?