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mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

Sims 4 Kits showing in library but unable to download or repurchase

This has been an ongoing problem, and so far EA Help has been unable to help me.  I purchased two Sims 4 kits, Bathroom Clutter and Simtimates Collection Kit many months ago, however, Paypal charg...
pc
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago

Heya @mysticjewelz74 

I've been speaking with some of our engineers on this and we're wondering if this may be the Windows registry holding onto that disabled code.

Could you try these steps please and let me know if you see a change?

Install CCleaner: https://www.ccleaner.com/

  • Use the "Tools" tab in CCleaner to uninstall the game and EA app/Steam.
  • Use the "Custom Clean" tab to clean all temp files.
  • Use the "Registry" tab to Scan for Issues then clean/repair registry.

Then:

  • Reinstall EA app and/or Steam and the game.
mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

hi @EA_Cade I did as suggested above, and used the program, uninstalled both the game and EA App, and have reinstalled as advised, and as you can see from today's screenshot, the two Sims4 kits are still appearing in my EA App Library.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @mysticjewelz74,

    Thanks for trying that, I'll let the team know and reach back out with any updates.
  • mysticjewelz74's avatar
    mysticjewelz74
    New Rookie
    3 years ago

    @EA_Cade  Hi, I am just wondering if you might have an update ? 🙂

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @mysticjewelz74,

    I haven't received any updates on this issue as of yet, the EA app team is currently looking into why this issue has occurred.
  • mysticjewelz74's avatar
    mysticjewelz74
    New Rookie
    3 years ago

    @EA_Cade hopefully they can find a soloution to the problem soon

  • mysticjewelz74's avatar
    mysticjewelz74
    New Rookie
    3 years ago

    Hi @EA_Cade just checking in to see if there is any progress in finding a solution?

  • mysticjewelz74's avatar
    mysticjewelz74
    New Rookie
    3 years ago

    Hi @EA_Cade I was wondering if this is still being looked into please, as I have not heard anything for several weeks

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