Sims 4 Manage worlds selection greyed out
I've been deaing with this for a while now. I bought the game monday gone, and after looking online i realised there was lts onlne that i oculd download into the game. I set the gallery up and found a house that i really liked and would like a family to live in, only to realise that the download button in the bottom right hand corner of the gallery window was greyed out. I googled this and only things like 'how to manage worlds' were showing up, so i went to try it. i clicked on the dots in the top right hand corner of the screen and found manage households. The option for manage households is greyed out so i cant select it, and when i try to click it, it says that manage worlds ans split households are not available in this mode. I contacted EA customer online support and they were no help. i received an email from them after saying right click the game window in origin and select repair problem and this should fix it and we're closing the case. i tried that and it didnt fix it.
So basically, manage worlds and split households arent available in the mode i am in, i don't know what mode i am in, and i would greatly appreciate if someone could inform me on how to change it.
Thanks
