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kenyboo1's avatar
kenyboo1
5 years ago
Solved

Sims 4 no sound while playing PC

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.75.125.1030 What e...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @kenyboo1  Please check to make sure you haven't disabled sound for Sims 4 within Origin.  Open your game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, and make sure there isn't a -nosound argument in the command line box.  If there is, delete it and save the change.

    If that's not the issue, please test with a different sound output that uses a different connection, e.g. built-in speakers vs. headphones connected via jack.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@kenyboo1  Please check to make sure you haven't disabled sound for Sims 4 within Origin.  Open your game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, and make sure there isn't a -nosound argument in the command line box.  If there is, delete it and save the change.

If that's not the issue, please test with a different sound output that uses a different connection, e.g. built-in speakers vs. headphones connected via jack.

  • kenyboo1's avatar
    kenyboo1
    5 years ago

    OMG!!! You are freaking awesome. If you could only see the face my daughter made and how she ran frantically across the room in excitement. She has never been more excited lol. Thanks again! It’s been an issue for almost a year now and we finally got an answered. 

  • CreativeMom_1's avatar
    CreativeMom_1
    Rising Scout
    5 years ago
    @puzzlezaddict I hate to say it but I've had this issue multiple times myself. The game would start fine with sounds on. At random the sounds would just go off. I never touched the mute key. Nothing in settings in Origin was changed, nor settings in game.
    This issue began last year for me. Sometimes the sound would be off at start up, but then come back once I start playing.
    I'm curious if my built in speakers in laptop are having an issue, but not sure how to rule that out.
    Ideas?
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @sarahholdenried  The first test would be to use some other sound output, e.g. earbuds or a Bluetooth device.  If the sound cuts out, the issue isn't your laptop's speakers.  If it doesn't cut out, it still might not be about your speakers—the sound driver might be a problem, or some other software.  But it's still helpful to narrow things down.

      • notsocandy's avatar
        notsocandy
        5 years ago
        @puzzlezaddict I was having this problem on my laptop, but I just bought a new computer and the problem just happened. So it's definitely not a computer or speaker issue, it's something with the game itself.

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