sims 4 not giving me the pack i preordered

Question

I pre ordered the sims 4 for rent expansion&nbsp; 11/11/ 2023 and wasn't given my order once the pack released. I cant refund it or cancel it and rebuy it. its the only pack this has happened too and I've bought every other kit to expansion pack. how do I fix this because I was really excited to play it and have given up hope on playing with it now.

puzzlezaddict · Answer

Dexterdog3000&nbsp; You'll need to contact EA customer support and ask that the transaction be removed so you can buy the pack again.&nbsp; I would strongly recommend using live chat rather than email.&nbsp; If you don't see the option, try this link:
https://help.ea.com/en/help-contact-us/?product=the-sims-3&amp;topic=missing-game&amp;category=manage-my-account&amp;subcategory=find-missing-game
Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

Forum Discussion

sims 4 not giving me the pack i preordered

1 Reply

About The Sims 4 Technical Issues - PC

Community Highlights

[READ FIRST] Important Threads and Known Issues

DirectX 11 (DX11) for The Sims 4 - A Step-by-Step Guide

DirectX 11 Technical Issues and Feedback Thread

Recent Discussions

[CURRENT ISSUE] Several Issues after incomplete Installation

Game won't load past title screen and crashes

Sims 4 - Crashing with and without mods

Sims 4 - Game crashing when making family sized meal with oven

Some kind of glitch