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jasmiller07's avatar
jasmiller07
Seasoned Newcomer
3 months ago

Sims 4 only opens to EA app

so, I searched on google to fix this problem, but I can't really find any solution. Today I went to open sims after I had downloaded a ton of cc and one mod, I downloaded 260 items all together so I thought this was the cause of the issue because steam would load like it was going to open on the sims 4 but then went to the EA app. So, I removed everything I downloaded thinking it was something I downloaded but it still won't open if anybody can tell me how to fix this issue it'll be more than appreciated by me💗

custom content (cc)

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 months ago

    jasmiller07  Please remove your entire Mods folder and try again.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • jasmiller07's avatar
    jasmiller07
    Seasoned Newcomer
    3 months ago

    thank you for the reply! I actually forgot to update that it was some bad object cc in my mods folder, but I appreciate the help none the less!

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