Forum Discussion

Ashton_k_21's avatar
Ashton_k_21
Rising Newcomer
25 days ago

Re: [CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game

I have preexisting save files that I can no longer access because it says they require packs that I do not own and if I open them I risk corrupting the file and no longer being able to access it. I would like for this not to happen, and it is very frustrating because I did pay for these packs and have obviously been able to create games using them. I have tried reloading in, restarting my computer, repairing the game, clearing EA cache and restarting the EA app just for it to continue to do this. I have no mods or CC, and it has done this to me before and the troubleshooting steps worked but they are not working even though I ran through it multiple times. With a limited event going on rn that I need to be able to load into a game and not being able to this really sucks. Any more tips or tricks is greatly appreciated, this seems to happen whenever I fully close out of game

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hi Ashton_k_21​ 

    Which pack specifically are you having issues with? Is this pack showing as owned and installed in your game library in the EA app? 

  • Ashton_k_21's avatar
    Ashton_k_21
    Rising Newcomer
    21 days ago

    It shows all of my packs un owned in game, get to work is the most prominent one. In EA app it shows they are installed 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Ashton_k_21​ 

    Thanks, I've merged your post into the current main thread on this- please see the accepted solution listed here for more information on this. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,524 PostsLatest Activity: 2 minutes ago