Sims 4 perpetually loading in Create A Sim Mode

@DirtyBathtub  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be in the folder you've moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just see whether you can exit CAS properly.

If you can't, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

@puzzlezaddict Added the dxdiag, cause sadly the former solution didn't work.

@DirtyBathtub  Your dxdiag shows a couple of errors with your graphics driver, or one of them anyway.  So the place to start is by doing a clean uninstall and reinstall of the Nvidia graphics driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the newest driver from MSI for your laptop, dated March 16:

https://www.msi.com/Laptop/support/GF65-Thin-10UE#down-driver&Win10%2064

This driver is new enough that it should work fine with both your OS and Sims 4, and it's may be more compatible with your laptop than the newest one from Nvidia.  Restart your computer after installing the driver and before trying to play.

@puzzlezaddict I'll try that, but seems a bit weird as I only got this computer like, a week ago max.

@puzzlezaddict Update; did all that and it still doesn't work, installed the drivers after doing the DDU offline in safe mode :/

@puzzlezaddict The new windows account worked! Thanks for the help 👍

@puzzlezaddict sorry to bother ya again but will I need to boot up the other account whenever I want to play or?

And if so should I just stick with a barebones account or can I still download/run other stuff on it without affecting the game?

@DirtyBathtub  You're not bothering me at all.  You have a few different options here.  The first is to keep switching user accounts when you want to play Sims 4, which is of course not convenient.  The second is to try to troubleshoot the issue in your old user account; this could be simple, or it could be complicated and time-consuming, depending on what the cause happens to be.  I can help with that if you'd like, but I do want you to be aware it might not be straightforward, and in a couple of similar cases I was never able to figure out the issue at all.

The third option is to transfer your other content to the new user account and only use that one going forward.  Since you've only had the computer a week, it might not be too difficult.  For transferring content, open a File Explorer window, click This PC > Users > Public, and drop any files into that so they can be accessed by the new account.  For any services you want to use, or settings you want to change, do so one at a time, and keep testing Sims 4—one of these may be the original issue.  And if you find it and can fix it in your old account, you can of course go back to that account instead.

This is really about what's most convenient to you, whether it's worth spending extra time and effort on troubleshooting or setting up your new user account just the way you like it.

@puzzlezaddict Bit of a late reply lmao but either turning off my onedrive or changing the graphics settings worked

(I did the one drive "turn off sync" then booted up the game, but afterwards changed the settings on the display so could be either. And is there a way to just get onedrive to stop syncing the sims documents? Because I can't unsync the documents folder as a whole)

And yeah obligatory "whoops I necro'd a post"