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Anonymous's avatar
Anonymous
9 years ago

Sims 4 Pets - Error Code 123

I'm absolutely gutted that I've waited two months for this expansion pack only to install it and it completely mess up my Sims 4 game. I can load my Sims 4 game not a problem, but as soon as I attemp...
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CMeki's avatar
CMeki
Hero (Retired)
8 years ago

@Zgyrl11

Reset your files to factory settings.

  • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
  • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
  • Start the game, make a new save, and see if the error is gone. 
    (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

    • If yes, continue
    • If no, post a reply telling us the error is still there
  • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
    • Options.ini - your game settings
    • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
    • Screenshots
    • Custom music - if you have any
    • Tray - your library objects; like lots, rooms and sims
    • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Good Luck! 🙂

Zgyrl11's avatar
Zgyrl11
8 years ago

Okay, so I made a backup of my sims files and then deleted all the current ones. I made a new game and tested travelling and moving, it was fine. Then I added my mods in groups of 20-30. It turned out to be a few buggy mods that I had issues with before and thought I had solved and a corrupt save file (RIP the Shaprio family, it took me a few weeks to get to where they were before the corruption 😢). My game works okay now, I still get a similar message when I have one of my played houses attempt to travel to another one of my played houses, but it only happens when I'm travelling in world edit so I just don't do it that way anymore. Thank you for the help! 🙂

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