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129c3de66e51102f's avatar
129c3de66e51102f
Rising Newcomer
8 months ago

Sims 4 Random Crashes - Fresh Game + Windows

Recently I've had to reinstall Windows because my laptop was really going through it. Besides the issues I was receiving from that, Sims has constantly been crashing with NO mods, NO cc, and the game is completely fresh - as is Origin/EA Play - on this fresh install of Windows. The errors I'm getting from the Event Viewer application appear as:

ONE
Faulting application name: TS4_x64.exe, version: 1.117.244.1020, time stamp: 0x68b220ce
Faulting module name: python37_x64.dll, version: 3.7.150.1013, time stamp: 0x67f85748
Exception code: 0xc0000005
Fault offset: 0x0000000000049337
Faulting process id: 0x4310
Faulting application start time: 0x1DC21A4BB8E3DB4
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\python37_x64.dll
Report Id: 9a945cc8-a65d-4a51-a533-d0c65292a88c
Faulting package full name: 
Faulting package-relative application ID:

TWO
Faulting application name: TS4_x64.exe, version: 1.117.244.1020, time stamp: 0x68b220ce
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xfffffffffffffff8
Faulting process id: 0x59E8
Faulting application start time: 0x1DC21A4DCC597E1
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: unknown
Report Id: 58e6f813-d138-47c9-888d-6acdc9638e6c
Faulting package full name: 
Faulting package-relative application ID:

THREE
Faulting application name: TS4_x64.exe, version: 1.117.244.1020, time stamp: 0x68b220ce
Faulting module name: python37_x64.dll, version: 3.7.150.1013, time stamp: 0x67f85748
Exception code: 0xc0000005
Fault offset: 0x00000000000492a7
Faulting process id: 0x5B18
Faulting application start time: 0x1DC21A7F123FFD6
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\python37_x64.dll
Report Id: c6a7a628-a0b9-44d7-9910-6ee154ee0cef
Faulting package full name: 
Faulting package-relative application ID:

FOUR
Faulting application name: TS4_x64.exe, version: 1.117.244.1020, time stamp: 0x68b220ce
Faulting module name: python37_x64.dll, version: 3.7.150.1013, time stamp: 0x67f85748
Exception code: 0xc0000005
Fault offset: 0x000000000004423b
Faulting process id: 0x27B8
Faulting application start time: 0x1DC21A7D981F332
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\python37_x64.dll
Report Id: 0371f4a1-29b2-4f47-bc97-58235e0e838b
Faulting package full name: 
Faulting package-relative application ID:

I'm unsure of what to do to fix this if I'm using clean installs of everything. Please keep in mind I am not computer savvy, and thank you for anyone who takes the time to help me.

crashing
launching
never cc or mods

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    129c3de66e51102f​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    129c3de66e51102f​  I've seen a few cases of the python37_64.dll error on your particular processor.  It's a more common issue on high-end desktop CPUs, and updating the BIOS helps a lot of the time, and when it doesn't, disabling CPU Turbo Boost usually fixes it.  But you already have the newest BIOS version, and laptop BIOS don't typically offer the wide array of options that desktop versions do.  So I'm not sure I know what to tell you.

    I did ask someone else who's better with hardware than I am, and he suggested that perhaps running the game only on the performance cores could help.  You can choose which cores a given process is allowed to use in the Task Manager's Details tab.  Right-click TS4_x64.exe and select Set affinity, then select the cores you want the game to use.  Your CPU has eight P cores, likely options 0 to 7, and sixteen E cores.

    You can experiment with different core configurations as well if you want.  Four cores is more than enough for the game, and in fact before DirectX 11 mode was introduced, it could only use four cores at all.

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