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129c3de66e51102f's avatar
16 hours ago

Sims 4 Random Crashes - Fresh Game + Windows

Recently I've had to reinstall Windows because my laptop was really going through it. Besides the issues I was receiving from that, Sims has constantly been crashing with NO mods, NO cc, and the game is completely fresh - as is Origin/EA Play - on this fresh install of Windows. The errors I'm getting from the Event Viewer application appear as:

ONE
Faulting application name: TS4_x64.exe, version: 1.117.244.1020, time stamp: 0x68b220ce
Faulting module name: python37_x64.dll, version: 3.7.150.1013, time stamp: 0x67f85748
Exception code: 0xc0000005
Fault offset: 0x0000000000049337
Faulting process id: 0x4310
Faulting application start time: 0x1DC21A4BB8E3DB4
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\python37_x64.dll
Report Id: 9a945cc8-a65d-4a51-a533-d0c65292a88c
Faulting package full name: 
Faulting package-relative application ID:

TWO
Faulting application name: TS4_x64.exe, version: 1.117.244.1020, time stamp: 0x68b220ce
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xfffffffffffffff8
Faulting process id: 0x59E8
Faulting application start time: 0x1DC21A4DCC597E1
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: unknown
Report Id: 58e6f813-d138-47c9-888d-6acdc9638e6c
Faulting package full name: 
Faulting package-relative application ID:

THREE
Faulting application name: TS4_x64.exe, version: 1.117.244.1020, time stamp: 0x68b220ce
Faulting module name: python37_x64.dll, version: 3.7.150.1013, time stamp: 0x67f85748
Exception code: 0xc0000005
Fault offset: 0x00000000000492a7
Faulting process id: 0x5B18
Faulting application start time: 0x1DC21A7F123FFD6
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\python37_x64.dll
Report Id: c6a7a628-a0b9-44d7-9910-6ee154ee0cef
Faulting package full name: 
Faulting package-relative application ID:

FOUR
Faulting application name: TS4_x64.exe, version: 1.117.244.1020, time stamp: 0x68b220ce
Faulting module name: python37_x64.dll, version: 3.7.150.1013, time stamp: 0x67f85748
Exception code: 0xc0000005
Fault offset: 0x000000000004423b
Faulting process id: 0x27B8
Faulting application start time: 0x1DC21A7D981F332
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\python37_x64.dll
Report Id: 0371f4a1-29b2-4f47-bc97-58235e0e838b
Faulting package full name: 
Faulting package-relative application ID:

I'm unsure of what to do to fix this if I'm using clean installs of everything. Please keep in mind I am not computer savvy, and thank you for anyone who takes the time to help me.

2 Replies

  • 129c3de66e51102f​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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