@Hikari38 That assumes that customer support would give you an accurate answer. Much easier would be to install the EA App on a different computer, sign into your account, and try to download Sims 4. You can cancel after you see the available languages but before the download starts, so no need to worry about taking up space or bandwidth on someone else's computer.
One other thing you can try is renaming the Sims 4 folder that contains the game's program files. This might trick the App into thinking it's not installed, giving you the option to download again, which you can then cancel before restoring the correct name. I haven't tested this myself and can't right now because the App isn't loading correctly for me, so I'd go with the more reliable method above if you have access to another computer that runs Windows. But this may well work too.
If you get an error when trying to rename the folder, make sure both the EA App and the EABackgroundService are NOT running in the Task Manager.
I tried, I logged in on another computer and all languages seem to be there, English appeared automatically as the preferred one.
I'll try to make some time to backup my saves and try reinstalling after all.
I'll let everyone know how it went.
Again - thank you for your assistance and support, this experience was really upsetting and your help has been comforting. I am really grateful!
