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h34rtbr4ker's avatar
h34rtbr4ker
Seasoned Novice
5 months ago

sims 4 save is corrupted? please help

so this first started when i was cleaning out my mods folder because of another glitch (every time i tried to make an alien sim, my game would freeze on cas and i'd have to force shut down). after deleting some mods, i tried to go back into my save and it crashes on the loading screen each time. i am able to click "load save" in the main menu, the screen will be up and loading for a few seconds, then crash. i have tried repairing the game twice through the ea app (the ea app crashed both times while repairing? which is weird). i've tried creating a brand new sims 4 folder and moving my old saves over to the new created folder. I've tried deleting the localthumb package, i've tried playing without my mods, i have tried renaming my backup version saves in my folder and played with them, but nothing has worked. the game still crashes in this specific save. i have tried everything and nothing seems to be working. the game only works in new, unplayed saves. my game is fully updated to the latest version, as well as my computer and the EA app.

below, i've attached a file regarding my last crash. it's a note in my sims folder.

i have attached a dxdiag as well.

 

 

 

1 Reply

  • h34rtbr4ker  Sorry for the late reply; I was away from the forums for a while.  If you still need help, I'm here now though.

    Even if you don't need or want help, I do need to point out that your C drive is critically low on free space.  With less than 5 GB free, even Windows doesn't have enough room to maneuver.  Please try clearing at least another 25 GB if you can, some of which the system will need to use to increase the page file size.  You can see your free and total storage in File Explorer when you click This PC in the left panel.

    Beyond that, let me know if you want or need further help.

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