Sims 4 stops responding then continues every few seconds
So after the new update, I have this issue where the Sims 4 will stop responding for several seconds, up to a minute sometimes, then rush back into whatever task I wanted. The problem with that is that it's doing it on the opening screen while I'm messing with the settings to get it to stop. It also goes white whenever I tab out of the game to try to look up what settings I could use to fix the issue and then it stays white until I try to close it then reappears with the prompt of if I'm sure I want to exit the game. It does this even when I'm in-game and playing and makes it really hard to play or do anything.
I've tried:
-taking out the mods folder (no change)
-repairing the game (no change)
-uninstalling and reinstalling (no change)
-lowering all the graphical settings in game (no change)
-playing the game in off-line mode (no change)
-played the game in laptop mode (seem to make the problem worse)
I'm at my wits end and I don't know what else to do. The only thing I can think of that may of caused this issue is that I've updated my drivers recently to deal with a blue screen problem I was having (unrelated to the game) but I don't know enough about computers to think that's an issue.
I also used the Event Viewer -> Window Logs -> System and found an error message involving Origin.
Error 7034, Service Control Manager
The Origin Web Helper Service service terminated unexpectedly. It has done this 5 times(s).
I don't see where the other four errors are so probably they were a while back but that is the most recent one for when I was trying to get the game working. Does this help with anything? Please help.
@EyeoftheApple You can disable the Origin web helper service: open Origin, hover over your username, and select Application Settings. Under Application (the first header), scroll down to Start-up options, disable the helper service, quit Origin, restart your computer just to be extra thorough, and test the game.
If that doesn't help, please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop, and test.
If that doesn't help either, please run a dxdiag and attach the results to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/