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EyeoftheApple's avatar
EyeoftheApple
6 years ago
Solved

Sims 4 stops responding then continues every few seconds

So after the new update, I have this issue where the Sims 4 will stop responding for several seconds, up to a minute sometimes, then rush back into whatever task I wanted. The problem with that is that it's doing it on the opening screen while I'm messing with the settings to get it to stop. It also goes white whenever I tab out of the game to try to look up what settings I could use to fix the issue and then it stays white until I try to close it then reappears with the prompt of if I'm sure I want to exit the game. It does this even when I'm in-game and playing and makes it really hard to play or do anything.

I've tried:

-taking out the mods folder (no change)

-repairing the game (no change)

-uninstalling and reinstalling (no change)

-lowering all the graphical settings in game (no change)

-playing the game in off-line mode (no change)

-played the game in laptop mode (seem to make the problem worse)

I'm at my wits end and I don't know what else to do. The only thing I can think of that may of caused this issue is that I've updated my drivers recently to deal with a blue screen problem I was having (unrelated to the game) but I don't know enough about computers to think that's an issue.

I also used the Event Viewer -> Window Logs -> System and found an error message involving Origin.

Error 7034, Service Control Manager
The Origin Web Helper Service service terminated unexpectedly. It has done this 5 times(s). 

I don't see where the other four errors are so probably they were a while back but that is the most recent one for when I was trying to get the game working. Does this help with anything? Please help.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @EyeoftheApple  You can disable the Origin web helper service: open Origin, hover over your username, and select Application Settings.  Under Application (the first header), scroll down to Start-up options, disable the helper service, quit Origin, restart your computer just to be extra thorough, and test the game.

    If that doesn't help, please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop, and test.

    If that doesn't help either, please run a dxdiag and attach the results to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

19 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @EyeoftheApple  You can disable the Origin web helper service: open Origin, hover over your username, and select Application Settings.  Under Application (the first header), scroll down to Start-up options, disable the helper service, quit Origin, restart your computer just to be extra thorough, and test the game.

    If that doesn't help, please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop, and test.

    If that doesn't help either, please run a dxdiag and attach the results to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • EyeoftheApple's avatar
    EyeoftheApple
    6 years ago

    Oh my god, the first solution worked! I restarted my computer just to be safe, like you said, and as soon as I got the game running, it was running just as well as it use to before all this!

    Thank you so much!!!

  • Jo27030727's avatar
    Jo27030727
    Rising Novice
    5 years ago

    Hi, i've had the same issue and i tried moving my sims folder to my desktop and now all of my progress on the sims is gone. I've not checked to see if it solved the issue yet because i don't have any families anymore but if you know how to fix this it would be a big help thank you. 

  • Jo27030727's avatar
    Jo27030727
    Rising Novice
    5 years ago

    nevermind, i just put the folder back into its original place

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Jo27030727  The point of the test is to see how the game works with none of your content present—the answer eliminates a number of possibilities either way.  So please test with a clean folder, no files added to it, and let me know how it goes,  Please also let me know exactly what happens: does the game crash, does it freeze, do you see a white or black screen, etc.?

    If the clean folder doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Jo27030727's avatar
    Jo27030727
    Rising Novice
    5 years ago

    hi, the game works fine in a clean folder. it happens  sometimes as often as 20 seconds where my sims just stop doing anything and i have to pause my game for a while for everything to go back to normal. it all looks fine but they just stay still and do nothing. ill try running that thing and ill let you know how it goes

  • Jo27030727's avatar
    Jo27030727
    Rising Novice
    5 years ago

    oh wait, is there any point in running that if the clean folder works?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Jo27030727  A dxdiag can still be useful in diagnosing borderline cases: maybe your computer is just powerful to run a new save well but gets bogged down with older ones.  The place to start though is by copying your existing save into the clean Sims 4 folder and testing.  Don't move over any other files; since you're copying rather than moving the save, you don't need to worry about missing custom content.

  • Jo27030727's avatar
    Jo27030727
    Rising Novice
    5 years ago

    sorry if this is obvious, but how would I copy a save?

  • Jo27030727's avatar
    Jo27030727
    Rising Novice
    5 years ago

    do I just copy the thing that says "saves" and replace it in the new folder

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