I've been having this issue ever since the patch that came with Dream Home Decorator. Whenever I open Origin, The Sims 4 keeps redownloading and getting stuck on "finalizing".I own all the DLC (minus two kits). Most of it I bought on sale via Steam (Outdoor Retreat - Eco Lifestyle), the rest (Journey to Batuu - Dream Home Decorator) I purchased via Origin.When Origin is trying to download Sims 4, it shows all my owned DLC but then downloads the DLC I bought on Origin. Sometimes, it does download all my DLC but still gets stuck on finalizing.I don't know what to do. I've tried all the tips I found online, including clearing Origin's cache, and it worked temporarily but after I shut down my laptop and opened Origin the next day, the same thing happened again.Please help!

@Cheri9803 When you install Sims 4 from Origin, only your Origin-owned packs get installed. If you want your Steam-owned packs, you need to install them through Steam, and in order for that to work, you need to have also installed the base game from Steam. Once it's installed, you can then download your other packs from Origin and launch the game from Steam, that is, if it's working properly. The error you're getting is because Steam doesn't recognize the game when it's installed from Origin.

@Cheri9803 You uninstall the Origin version of the game and install it from Steam. Once you've installed the base game and any Steam-owned packs, you sign into Origin and download the packs you own there. Origin will (should) recognize the Steam-installed game and let you add the rest of your packs.

Hey @Cheri9803, can you ensure that you are running Origin as administrator and that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open. The ports to open are: TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900 UDP: 1024-1124; 18000; 29900 You can also try turning off the routers firewall to see if it helps. Darko

@EA_Darko Okay, I'll give it a try.

Let me know how you get on @Cheri9803. Darko

Sims 4 Stuck on Finalizing | EA Forums

11 Replies

EA_Darko
Community Manager
4 years ago
Hey @Cheri9803, can you ensure that you are running Origin as administrator and that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.

The ports to open are:

TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900

UDP: 1024-1124; 18000; 29900

You can also try turning off the routers firewall to see if it helps.

Darko
Cheri9803
4 years ago
@EA_Darko Okay, I'll give it a try.
EA_Darko
Community Manager
4 years ago
Let me know how you get on @Cheri9803.

Darko
Cheri9803
4 years ago
@EA_Darko I followed your advice and it fixed the finalizing issue but it's only downloading my Origin DLC. Also, when I try to download The Sims 4 Steam in my game library it's saying "Error Launching Game: The game The Sims 4 Digital Deluxe does not appear to be installed. Please install it or try relaunching the game."
The thing is, it is installed.
EA_Darko
Community Manager
4 years ago
Hey @Cheri9803 are you trying to launch the game from Origin or Steam?

Can you ensure that you are running Steam, Origin and your game as administrator and that nothing is blocking any of them.

Darko
Cheri9803
4 years ago
@EA_Darko I'm trying to launch the game from Origin.

I'll try running them as administrators and see what happens.
EA_Darko
Community Manager
4 years ago
Let me know how you get on @Cheri9803.

Darko
Cheri9803
4 years ago
@EA_Darko I've followed everything you advised but I keep getting "Error Launching Game: The game The Sims 4 Digital Deluxe does not appear to be installed. Please install it or try relaunching the game."
Don't know if this is important but I bought The Sims 4 Digital Deluxe as well as most DLC (Outdoor Retreat - Eco Lifestyle) from Steam.
puzzlezaddict
Hero+
4 years ago
@Cheri9803 When you install Sims 4 from Origin, only your Origin-owned packs get installed. If you want your Steam-owned packs, you need to install them through Steam, and in order for that to work, you need to have also installed the base game from Steam. Once it's installed, you can then download your other packs from Origin and launch the game from Steam, that is, if it's working properly.

The error you're getting is because Steam doesn't recognize the game when it's installed from Origin.
Cheri9803
4 years ago
@puzzlezaddict I understand that. I guess the question I should really be asking is how do I link the two together?