Sims 4 Takes Forever to Load and locks up computer on close

I will also note my PC was having issues at startup as well but it started up quickly and normally today so that seems to be better after Microsoft’s help. My computer took forever to shut down though. 

@smilelikemiles  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether OneDrive is running, even if you never use it, and how full it is.

Ok will do when I’m online next thanks. 

How do I check for one drive? Microsoft turned off everything at startup because of an issue I was having which seems to have made that better a little bit. 

@smilelikemiles  There are two places to look for OneDrive interference.  One is by right-clicking the little cloud icon in the lower-right corner of your screen.  If it's not there, OneDrive isn't running at all.  If it is, you can right-click and choose Settings > Backup, and you'll see which folders OneDrive is backing up.  Please check the free and total OneDrive storage, under Settings > Account, as well.

The other thing to check is the location of Documents.  Right-click the Documents icon in the left panel of a File Explorer window, then choose Properties > General, and look for the Location.  Let me know whether OneDrive is in the file path or not.

Thanks. Going to be on my laptop in a few. Will get back to you. 

So I’m trying to get the dxdiag for you but when I click my start button there’s no search bar so how am I supposed to bring that up? 

Hi I figured it out. I checked everything for One Drive and all is clear with that. Sorry my laptop was updating. 

@smilelikemiles  Your dxdiag lists two Windows update errors and a few other generic Windows errors, so please start with a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Before trying to play, please disable any Adobe-related processes running in the Task Manager, including in the background services list.  You should be able to tell what they are from the logo.  Your dxdiag also shows that something called AGSService is crashing, and according to google, that checks for valid licenses for your Adobe content.  There's no reason that should be running while you're not using Adobe software, and anything at all crashing in the background can cause problems for other apps the computer is trying to run.

If the above doesn't help, please let me know whether your Documents folder has OneDrive in its file path.  From your reply, I'm not sure whether the answer is no or just that OneDrive is running fine.

Well I ended up playing because today is the only day I’m gonna be able to play for a while. It’s working ok right now. 

as for one drive, I don’t see anything related to one drive as you asked me about above. I don’t see any cloud icon and my location of my documents is not in one drive so I’m confused by what you mean. I don’t see one drive anywhere. 

I am not sure why every windows update I have always throws errors….. I feel like this is always more trouble then it’s worth 

Also why would it be looking for licenses? A few months ago I had an issue where my Adobe payment didn’t go through so my services were not useable but I was able to get it working without canceling my subscription after calling them and doing the payment through PayPal instead. 

I got rid of one Adobe thing by ending the task but there’s other Adobe stuff that doesn’t have a logo but does ending task in task manager just end it and I will have to do that every time I go on my laptop? I don’t see a disable option