Game is still 1.80. Windows desktop is running at 3840x2160 at 250% scaling. Game is running 1080p (1920x1080). GPU is an RX 580. Latest drivers installed.The first attempt at running the game after a reboot results in the game instantly minimizing to desktop over and over again. I never get to see the EA logo. Going to display settings, turning down scaling to 100%, and clicking on the minimized game icon lets the game run.After restoring desktop scaling to its intended 250%, the mouse cursor in game is far larger than it should be. Switching to Windowed and back to Fullscreen restores the cursor to its proper size. This happens whenever subsequent sessions are run with the desktop scaling at 250%.Running both Windows and game at the same resolution causes none of the above to happen. It's only when mixing desktop and game resolutions that I see this. Testing with other games for comparison has shown no such weirdness. This also was not an issue with Windows 10.

Hey @darkaudit,Thanks for your visit to the forums and sorry to hear that you're having issues with The Sims 4. From what I can read, you are using a custom Windows software created resolution of 3840x2160 at 250% scaling while you have a 1080p screen, is this correct? From my own experience, this can indeed something break certain programs, not only games, as the software does not seem to be configured for that as most programs are written to detect the maximum res. of your currently connected monitor. (hardware locked by the monitor res.)I also would like to mention that none of our programs (Origin or EA Desktop) and none of our games officially support Windows 11 and therefore it is possible that you experience more issues with certain games than when you were running Windows 10.

@EA_Leeuw It's the other way around. The monitor is a 50" 4K TV. The native resolution is 3840x2160. I game at 1080p because my RX 580 is not meant to game at that high a resolution.

@EA_Leeuw It may very well be, as the minimize to desktop issue is happening with Sims 3 as well.

@EA_Leeuw It’s something I’d already done after a CPU swap. The only starting properly when at no scaling was after a fresh reinstall of Win 11. But it could be something to do with the current optional AMD drivers I’m running. No one with Nvidia has commented yet, so we don’t know everything there is to go wrong.

Following. I just got a new gaming laptop that came with Windows 11. My games are still in the process of installing so I have no idea if I'll run into the same issue or not, but I want to see what others say just in case something similar happens to me 🤨

Sims 4 UI scaling issues after Windows 11 upgrade

13 Replies

TropiSims
4 years ago
Following. I just got a new gaming laptop that came with Windows 11. My games are still in the process of installing so I have no idea if I'll run into the same issue or not, but I want to see what others say just in case something similar happens to me 🤨
darkaudit
Seasoned Veteran
4 years ago
@TropiSims My laptop is running 1080p for both Windows 11 desktop and Sims 4. I've seen no such issues there. The problem on my desktop is because I'm mixing resolutions, 4K desktop, 1080p game.
EA_Leeuw
Community Manager
4 years ago
Hey @darkaudit,

Thanks for your visit to the forums and sorry to hear that you're having issues with The Sims 4.

From what I can read, you are using a custom Windows software created resolution of 3840x2160 at 250% scaling while you have a 1080p screen, is this correct?
From my own experience, this can indeed something break certain programs, not only games, as the software does not seem to be configured for that as most programs are written to detect the maximum res. of your currently connected monitor. (hardware locked by the monitor res.)

I also would like to mention that none of our programs (Origin or EA Desktop) and none of our games officially support Windows 11 and therefore it is possible that you experience more issues with certain games than when you were running Windows 10.
darkaudit
Seasoned Veteran
4 years ago
@EA_Leeuw It's the other way around. The monitor is a 50" 4K TV. The native resolution is 3840x2160. I game at 1080p because my RX 580 is not meant to game at that high a resolution.
EA_Leeuw
Community Manager
4 years ago
@darkaudit, that is also possible, thanks for mentioning that! However as I mentioned, I'm afraid The Sims 4 and Origin don't have official support for Windows 11 (yet?), so it's possible that you'll run into potential issues more often than you'd like.
darkaudit
Seasoned Veteran
4 years ago
So now after a CPU upgrade and fresh install of Win 11, TS4 is just minimizing to desktop unless scaling is turned all the way down. When it happens to start without adjusting scaling (my usual is 225%), I still have the huge cursor issue, and have to cycle to windowed back to fullscreen to get it to appear properly.
EA_Leeuw
Community Manager
4 years ago
Hey @darkaudit, long time no chat!

In that case it could indeed be a Win11 related issue, as we talked about earlier.
darkaudit
Seasoned Veteran
4 years ago
@EA_Leeuw It may very well be, as the minimize to desktop issue is happening with Sims 3 as well.
EA_Leeuw
Community Manager
4 years ago
@darkaudit, hmm, yeah. It's unfortunate. But it is good info!
darkaudit
Seasoned Veteran
4 years ago
@EA_Leeuw Now I need to think if there was a difference between the upgrade and the fresh install of Win 11, and if the current AMD drivers have any part to play.