Sims 4 unable to start
Hello, I just downloaded the Sims 4 on PC and after launching it from steam, it says "preparing game", only to flash white and then lock onto a black screen. I can hear the sound from the game most o...
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JoiChoi Thanks for the dxdiag, which doesn't show any specific reason Sims 4 isn't working. It does list some generic Windows errors though, so please run a couple of basic checks of your system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please also tell the game to launch in windowed mode. Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero). This may fix the issue, but even if it doesn't, it should at least allow you to use the computer in general when the game locks up.
Thank you, it looks like my system was able to scan and repair and it works! Amazing thank you.
I am having the same issue. After step 3. I got this error, Error: 740. What will I do next?
