Hi I’ve been playing the sims 4 a while now on my laptop which I think it meets the requirements but the game is really laggy and slow I’ve tried updating it and repairing the game and I’ve played it in offline mode and sometimes it works fine but sometimes it gets so laggy it’s unplayable I don’t have any mods installed, only some cc but I tried to keep it to a minimum, I don’t know how else I can fix it so if anybody could help that would be great thanks 🙂🙂
@pollyy1072 Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Thats the dxdiag here
@pollyy1072 Your laptop does meet the minimum requirements for the game, but its hardware isn't strong enough to handle more than low or maybe low-medium settings. Having said that, your dxdiag shows a couple other potential causes for the lag. It lists multiple errors with basic Windows processes as well as failed updates. Those could cause the game to lag as your computer tries and fails to run updates, or some process crashes in the background.
So the best place to start is with a couple of basic checks on your Windows system files. Here's how:
Restart your computer, and manually run any pending updates. Hit Windows key-i, select Updates & Security, and click the button to check for updates. If there are a number of them, it might take a few tries, with restarts in between, to get them all to run.
Please also try disabling OneDrive, or at least preventing it from syncing the contents of Documents with cloud storage.
By the way, you don't have much free storage on your hard drive. It's not critical yet, but it's something to keep an eye on. If you have files you can offload to external storage instead, now would be a good time to start doing that.
Try playing both online and offline, and let me know how it goes each time. If you still get lag in either mode, please run another dxdiag so I can see whether there are any new and interesting errors.
@pollyy1072 The DISM command needs to have spaces in it, or PowerShell won't read it properly. It's usually easier to just copy and paste the line into the window. And please try to run updates again after DISM and sfc have finished.
Please do let me know whether preventing OneDrive from syncing Documents helps though.
Hi I've tried doing what you said again and this is the text that I received "Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>"
yeah it did help, I've played it after I disabled OneDrive and the game run smoother still a bit of a glitch but much better then before, I will do the manual update now and try plying it again.
Thank you
Community Manager
