Sims 4 very laggy
Hi I’ve been playing the sims 4 a while now on my laptop which I think it meets the requirements but the game is really laggy and slow I’ve tried updating it and repairing the game and I’ve played it...
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@pollyy1072 Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Thats the dxdiag here
@pollyy1072 Your laptop does meet the minimum requirements for the game, but its hardware isn't strong enough to handle more than low or maybe low-medium settings. Having said that, your dxdiag shows a couple other potential causes for the lag. It lists multiple errors with basic Windows processes as well as failed updates. Those could cause the game to lag as your computer tries and fails to run updates, or some process crashes in the background.
So the best place to start is with a couple of basic checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, and manually run any pending updates. Hit Windows key-i, select Updates & Security, and click the button to check for updates. If there are a number of them, it might take a few tries, with restarts in between, to get them all to run.
Please also try disabling OneDrive, or at least preventing it from syncing the contents of Documents with cloud storage.
By the way, you don't have much free storage on your hard drive. It's not critical yet, but it's something to keep an eye on. If you have files you can offload to external storage instead, now would be a good time to start doing that.
Try playing both online and offline, and let me know how it goes each time. If you still get lag in either mode, please run another dxdiag so I can see whether there are any new and interesting errors.
- @puzzlezaddict Hi, I’ve tried to do the basic check as you said and when I typed in the text and presses enter it said This “The term DISM.exe/Online/Cleanup-image/Restorehealth is not recognised as the name Of a cmdlet,function,script file, or operable program”, I’ve also untick the documents folder from OneDrive as you said to prevent it from syncing it, I’ve deleted some apps off my laptop to help with the memory but I’m not sure if I did it right, sorry I’m not very good at computers ☹️ And I’ve tried to do the update manually but it says the system is up to date, I’ve not had the chance to play the sims yet but I will do later on today and I will let you know if it lags or not🙂 also do you think maybe I should delete some stuff from the sims 4 folder I always delete the localthumbchace and the lastException. Thank you very much for you’re help 🙂
@pollyy1072 The DISM command needs to have spaces in it, or PowerShell won't read it properly. It's usually easier to just copy and paste the line into the window. And please try to run updates again after DISM and sfc have finished.
Please do let me know whether preventing OneDrive from syncing Documents helps though.
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