Sims 4 will not open, no mods installed
I have a new laptop and JUST fresh-installed The Sims 4 with all my packs. I deleted the localthumbcache that generated - Nothing. I've tried to load it up MULTIPLE times and it keeps freezing then c...
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@devilhavemercy If OneDrive is enabled, whether you use it or not, please pause syncing. You can do so by right-clicking the cloud icon in the lower-right corner of the screen.
If that doesn't help, please let me know what antivirus you use. There may be one pre-installed, so check under Windows Settings > Update & Security > Windows Security (or whatever you see there) if you're not sure. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I stopped the syncing on OneDrive and I got a little bit further, but it still ended up crashing. Here's the rest of it, though:
Hopefully I got the right stuff.
@devilhavemercy That's exactly what I was looking for. The Sims 4 crashes in your dxdiag are breakpoint errors, which can have a few different causes. To start with, please make sure Sims 4 is always using your Nvidia GPU. Hit Windows key-i, select System > Display > Graphics settings, click Browse, find TS4_x64.exe, and set it to use the high-performance option. This is more reliable than the Nvidia Control Panel method.
If this alone doesn't help, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If that doesn't help either, please see whether Windows Defender's Controlled Folder Access is enabled, and if so, disable it temporarily, just long enough to test Sims 4.
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
Okay, so I changed my NVIDIA settings and updated driver, unfortunately it still crashed. Did the Clean Boot, restarted computer, got just a little bit farther, but it still eventually crashed. And made sure that the controlled folder access is disabled and it's still crashing. ☹️
@devilhavemercy Try force-limiting your in-game framerates. There are various ways to do it, but probably the easiest is to go into Documents > Electronic Arts > The Sims 4, open Options.ini, search for frameratelimit , and set it to 60.
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