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Newcomer

Re: Sims 4 DLC removed from account

I haven’t played my Sims game since 2023. I signed onto EA and started downloading my old game packs. It keeps giving me a notification that reads “You don’t have access. We’ve canceled the download because you don’t own this game. To play go to game hub to get the game.” However, when I was playing my games through origin, I had no issues and I have the same packs. I’m not sure what to do about this issue. I don’t want to buy the packs over again, we all know that packs can be expensive. Out of 14 packs, only 10 of them installed correctly. Does anyone have a solution to my problem or how can I contact EA?

1 Reply

EA_mplsnow
Community Manager
14 hours ago
Hey SavageKerah,

I've merged your post into the main thread for this topic since it sounds like those packs have been removed from your account. Please take a look at the accepted solution for more information and how to get in touch with our live support team. Thanks!