Gameplay crashing

smaines16​  Your dxdiag shows a crash of the graphics driver followed by a BlueScreen, three times in a row.  So the next step here is to do a clean uninstall and reinstall of the driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Rather than using the newest AMD driver, however, try the one from August.  I've seen a few reports that point to a potential issue with the current driver, and the one from August is new enough to be compatible with Sims 4.  You can get it here:

https://www.amd.com/en/support/downloads/previous-drivers.html/processors/ryzen/ryzen-5000-series/amd-ryzen-7-5700g.html

If you get another crash while using this driver (and don't let your computer auto-update the driver), please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

puzzlezaddict​ I did the clean uninstall and reinstalled the AMD driver from August. It crashed while playing again. Listed below is the new error message.

Source
The Sims™ 4

Summary
Stopped working

Date
‎2/‎20/‎2026 1:30 AM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_DX9_x64.exe
Application Version:    1.121.372.1020
Application Timestamp:    698f7d86
Fault Module Name:    TS4_DX9_x64.exe
Fault Module Version:    1.121.372.1020
Fault Module Timestamp:    698f7d86
Exception Code:    c000001d
Exception Offset:    0000000000e5c2a8
OS Version:    10.0.26200.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    6937
Additional Information 2:    6937f233820a3aec6b4961e69f87955e
Additional Information 3:    5be6
Additional Information 4:    5be6d35aeb5ea4e187b6d104ac86a58b

Extra information about the problem
Bucket ID:    c2c55f6d8b495b86f249c50e7ecf54a5 (1317801032030311589)

smaines16​  That's an illegal instruction, but there's no information about the context, other than that you're playing in the DirectX 9 version.  Please try DX11 mode, for comparison's sake.

Please continue to test with your Mods folder removed.  And it's worth trying a new save too, or another new one if the one you've been using was started before yesterday's patch.

puzzlezaddict​ I just ran DX11 mode with a new save and the game crashed. I have noticed since doing the clean uninstall only the game crashes whereas before the whole computer crashed. So, it at least improved that aspect. 

smaines16​  Do you get the same crash type, or a different one?  This is the "illegal instruction" part:

Exception Code:    c000001d

The rest should be similar except you'd be running TS4_x64 rather than TS4_DX9_x64.  You could also just post the entire new error if you want.

puzzlezaddict​ The last 2 codes I got from the Sims app crashing are listed below. I had two windows errors with the 1st exception code listed. One stated "the computer has rebooted from a bug check" and the other was "shutdown unexpectedly". I added snips below.

Exception Code:    c0000005
Exception Code:    80000003

puzzlezaddict​ the window errors occurred with the DX9. I was flipping back and forth between 9 and 11 to compare.

smaines16​  Bug check (as in, Blue Screen) 1e suggests a hardware incompatibility or a malfunctioning driver, but it's unfortunately not any more specific than that.  A hardware incompatibility is less likely on a laptop due to how many components are dictated by the manufacturer by virtue of being soldered to the motherboard, so that leaves a bad driver.  Please run Microsoft's Driver Verifier, with the "automatically select all drivers" option, as described here:

https://learn.microsoft.com/en-us/windows-hardware/drivers/devtest/driver-verifier

Let me know what you find.