When I start my sims 4 game, it is impossible to connect with the internet, therefore I can't play online anymore.
It worked before, but suddenly stopped working.
My origin is working and online, but my Sims 4 game won't connect with origin.
What can I do to fix this?
i agree i'v tried everything and nothing works I'm very disappointed because i cannot get anymore dlc's and that is very unsatisfying! I hope Origin can fix this problem so other sims 4 players dont have to be upset to.
@rossbarefoot59 Don't count on EA fixing this. I am having the same trouble. Tried everything. Disabled Firewall, Turned off Antivirus, Turned of Anti-Malware. Hooked my Computer straight to my Modem, bypassing my router. Uninstalled (manually) and reinstalled Origin. Uninstalled (manually) and reinstalled Sims 4. Did a factory reset of Sims 4 (remove the directory that holds saves, mods, DLC, etc.) Cleaned the cache in Origin. EA Advisor suggested Flushing DNS, doing a clean boot, neither of which worked. I talked to EA Advisor again yesterday. They told me after looking at my MSInfo that the problem was crashing apps on my computer. I don't think so when before the Sept. 27th update I could download stuff from the Gallery with no problems. I even told EA that I was not the only person having this problem. If I'm not the only one then how can it be crashing apps on my computer? Are there apps on your computer that crashing? I doubt it. Pretty much it looks to me like EA doesn't even want to acknowledge that there is a problem, they are blaming it on our computers and wiping their hands of it. Personally I don't know if I am going to even get City Living (I didn't pre-order) at this point.
I am having this exact same issue....I am so annoyed!!!
Lots of people having the same issue. See other threads. It is not a firewall, mac, pc, antivirus, youth account, etc. problem. It's a bug. Uninstall/reinstall, disabling firewall, and/or doing the game fix do not currently work.
Just wanted to make a note, it's a year from this last post and I'm still experiencing this issue. Am I to assume a solution was never found? Must be a bug - very disappointed it's not been fixed.
