My Sims 4 isn't launching after the Nov. 10 update. I've tried uninstall/reinstalling both the game and Origin, deleted all content, cleared the cache for origin, restarted, restored computer.... still nothing.
I'm not getting any sort of message or error code. I click on play and it sort of "blinks" like it's going to open Sims 4, and then goes back to the launch page.
Here's my DxDiag. No error code pops up.
@embersshadow If you have a third-party antivirus, please try disabling it, at least long enough to test. Either way, you'll find out whether it's the issue.
If that doesn't help, please run a couple of basic checks on your Windows system files. Here's how:
Restart your computer, and manually run any pending Windows updates: hit Windows key-i, select Update & Security, and click the button to check for updates. Restart again before trying to play.
@embersshadow So disabling your antivirus (if you have one) didn't help? I'm not suggesting you go without it permanently, just that it's a good test.
If it doesn't help or isn't relevant, try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. Don't add anything to this folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help either, please try playing while your computer is completely offline. You can put Origin in offline mode, then disable wifi and/or unplug the ethernet cable before trying to launch Sims 4.
@puzzlezaddicthi thanks for watching over our shoulders.
I have the same issue. No visible errors. Already tried several repairs, starting as admin, disabled antivirus, moved the save games and reinstalled the vc_redist.x64.exe
But no luck so far.
@irisdebr I saw you posted in another thread about the "Sims 4 is already running" message. Did you try everything listed here?
https://sims4.crinrict.com/eng/2015/08/game-already-running/
If it doesn't or didn't help, please clear Origin's cache and uninstall it "the hard way." Restart your computer before reinstalling Origin.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
If that doesn't help either, please link me the driver download page for your laptop. I'd like to check the available downloads against what you currently have installed. HP makes it difficult if not impossible to be sure I'm looking at the correct page, but you can find it easily by entering your serial number here:
https://support.hp.com/us-en/drivers/laptops
Once you do that (and choose your OS if necessary), you'll land on the driver download page. That page doesn't have any information about your own laptop, just the model.
@Leijs Please run a couple of basic checks on your Windows system files. Here's how:
If you get the message that sfc found corrupt files and was unable to repair some of them, please stop here and let me know. Otherwise, restart, hit Windows key-i, select Update & Security, and click the botton to check for updates. If any are found, restart again before trying to play.
If Sims 4 still won't open, please clear Origin's cache and uninstall it "the hard way." Restart before reinstalling it.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
