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xclusivestar333's avatar
xclusivestar333
Newcomer
17 hours ago

Sims 4 won't launch, game exits with code 100010 (Windows 11 26H2)

Hello,

 

The Sims 4 stopped launching on my PC. The EA app stays on "Launching game" forever. It worked before.

 

System: Windows 11 Home 26H2 (build 26300.9974), Intel i5-12450H, Intel UHD, 16 GB RAM. Game installed in C:\Games.

 

With Process Monitor I see that TS4_x64.exe starts, calls the EA launch helper, and then exits with Exit Status 100010. The call contains the text "DisplayName field missing from registry", but the Sims 4 registry entries (DisplayName, Install Dir, Locale, Product GUID) are all present. No crash in Event Viewer.

 

Already tried: clean reinstall of the game and the EA app, repair, cleared cache, re-login, new Windows admin account, Avast removed, Defender and Smart App Control not blocking, Intel driver updated, no mods.

 

Does anyone know what error code 100010 means? Thank you!

crashing
ea app
hardware
lag

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    22 minutes ago

    xclusivestar333​  Have you tried opening the EA App first, letting it load fully, and only then starting Sims 4 from within your game library?  If not, please try that now, and let me know if the EA App itself isn't working properly.  When it's not, it won't let Sims 4 start even when the game itself has no issues.

    For reference, please also post a screenshot of any error you get when using this method.

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