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NightcallerZ2k18's avatar
NightcallerZ2k18
Rising Novice
16 days ago

Sims 4 won't launch, tried everything

Heya! So I've only recently had this issue. Recently as in, I was playing The Sims 4 earlier this morning, and maybe for the last hour and a half, I haven't even been able to get the game to start up...
ea app
launching
  • puzzlezaddict's avatar
    puzzlezaddict
    15 days ago

    NightcallerZ2k18  Please uninstall Razer Synapse, which is crashing and can sometimes conflict with Sims 4.  If that doesn't help, uninstall any other Razer apps you have.

    Try again to launch the game, and if it still doesn't work, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most attempt to play.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

puzzlezaddict's avatar
puzzlezaddict
Hero+
12 days ago

courtneyv21  For the Reliability Monitor, you need to look for errors that happened at the time you tried to launch Sims 4 most recently, hopefully today.  And you need to right-click the name of an error, in the list of errors below the chart, not the error icon in the chart or anywhere else.

However, I'd rather see a dxdiag first; the Reliability Monitor is to check for new errors after I've already read a dxdiag or to look for errors when the dxdiag doesn't list them.  To provide one, hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

Please also describe what you see on-screen when you try to launch the game.

About The Sims 4 Technical Issues - PC

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