Sims 4 won't launch
- 7 months ago
@CZ_insims That's strange, Sims 4 should be using the Nvidia graphics card after the changes you made. Please try switching to DirectX 11 mode, as described here:
https://answers.ea.com/t5/PC/Enabling-DirectX-11-For-Sims-4-on-EA-app-and-Steam/td-p/13711976
Even if the game works, please check Config.log, in Documents > Electronic Arts > The Sims 4, to see whether the Intel or Nvidia card is being used at launch. The Graphics Device Info is about 30 lines down. (This is not a helpful test if Sims 4 doesn't launch at all because the file only updates each time the game starts to load.)
If you can't play in DX11 mode, please do a clean uninstall and reinstall of both graphics drivers, as described here:
You can get fresh copies of the drivers Asus offers for your laptop here:
https://www.asus.com/us/supportonly/fx507vv/helpdesk_download/
You'll want the newest Nvidia graphics driver, dated July 24, 2023, and the newest Intel driver, dated July 27, 2023. I realize these seem a bit old, but it's easy to update if necessary and more complicated to revert to these drivers once you've installed new ones. So please do try these first.
The proper order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.
If you still can't play after reinstalling both drivers, please post a new dxdiag.