Sims 4 Won't Launch
I’ve been having trouble with The Sims 4 since around August 25th, and I’m really stuck. At first, the game would crash whenever I tried to place a lot, or if I managed to place one, it would get stuck on an endless loading screen when trying to exit. I did a 50/50 test with my mods, which seemed to help at first, but then the game just stopped launching completely.
Even after removing my mods, saves, and tray content, the game still won’t start. I’ve tried three separate game repairs, which took a whole day each, but the problem persists. When I try to launch the game, it doesn’t start at all; The Sims 4 shows up in the Task Manager under background processes, using less than 200 MB of memory with no CPU or disk activity.
On September 5, 2024, I deleted the Sims 4 folder from the Electronic Arts directory. A new folder was created with some files (Config override, Saves ReticulatedSplinesView, UserData.lock, and UserSetting), but the game still won’t launch and stays in the background processes. I’ve also restarted my PC, cleared the cache from the EA app, reinstalled the EA app, cleared temporary files, done a clean boot, and repaired the game multiple times. I also exempted Sims and the EA app from antivirus and checked for malware, but nothing seems to work.
On September 7, 2024, after taking a two-day break, I tried launching the game with a fresh folder, which worked initially, so when I got in to the main menu, I lowered the graphic settings to low meduim just in case that was the issue. I then closed the game and tried importing my saves, and the game launched successfully. However, when I tried adding my tray content, it took forever to load. I thought I might have downloaded a corrupt lot from the gallery, so I deleted the most recent builds and tried launching the game again, which worked. But when I tried launching again to make sure that it was the tray, and of course it didn't launch, I removed the whole tray folder and it launched, so I thought it must be the tray; so it seems like the tray content is the issue. launched again to make sure and it worked so I decided to try some cc and it gave me error to remove cc that may have been corrupted and I did, it launched but was stuck on "The Sims 4" main loading screen in which a white screen follows and the "this program is not responding" in which it asks me to quit or wait, waited and the notification came back. I tried again by removing the recently added cc/mods and got the same results as with the added cc/mods.
I removed everything and tried a fresh game. I got into cas, created a new sim, selected season, and then chose a lot, which was going fine until it started lagging and I got the same "the sims 4 is not responding; would you like to wait or exit?" I selected wait, and it was loading for over 5 minutes; it finally loaded and was super glitchy. It's glitching on Low Medium, and I normally play on High. I tried to travel as a test, and it went to the loading screen where I got the error message again, "The Sims 4 is not responding; would you like to wait or exit?". I’m really confused about what to do next since every solution seems to introduce new problems.
I’ve attached the dxdiag report for more details, along with screen shots of the error message at different points.
Any help you can offer would be greatly appreciated!
Hello, I totally forgot to close the case. It turns out my laptop is malfunctioning, and it has nothing to do with the game, as the game does indeed launch after like 30 minutes and then freeze, but this is due to my laptop and not the game. I have currently uninstalled sims and hoping to upgrade to a better laptop with a good graphics driver based on the sims recommendation.
I want to say thank you so much, You have been an absolute help to me, helping me with countless troubleshooting and patience for a tech newbie! The community truly appreciates you. Thank you!
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