Forum Discussion

esnika's avatar
esnika
10 months ago

Sims 4

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.207.1020 DX11 ...
pc
esnika's avatar
esnika
10 months ago

No, playing the sims with the EA app is also literally the only thing I use the laptop for.. It always worked fine (a little laggy) until this update.

thanks for your help!

crinrict's avatar
crinrict
Hero+
10 months ago
@esnika Going to move this to the tech forum for better troubleshooting help.

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
    • jpkarlsen's avatar
      jpkarlsen
      Hero (Retired)
      10 months ago

      @esnika 

      Your laptop only barely meets minimum requirements of the game. Make sure graphics is set to low and that laptop mode is enabled. You also need to run Windows Update to get the correct graphics driver.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      10 months ago

      @esnika  Please install the newest graphics driver Acer provides for your laptop.  You can find it here:

      https://www.acer.com/us-en/support/product-support/SF114-32/downloads

      It's dated February 2021, so it may or may not be compatible with Sims 4, but it's easy to update from here.  And it's usually best to try the manufacturer-provided driver first, then update if necessary, rather than the other way around.

      Restart your computer after installing the driver and before trying to play.

      • esnika's avatar
        esnika
        10 months ago

        Yeah it’s on low graphics and laptop mode. I can’t download from the site you sent but maybe I picked the wrong download? I should probably just buy a better laptop lol 

        Thanks anyway!!

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