Sims content not downloading

I just bought sims 4 packs with the Christmas special but they won't download and there in the back of the line after ones I already purchased and have also not downloaded. It jumps to 96% stays there and after about 30 seconds it says try again in a little while. I have a years worth of sims4 stuff waiting to be downloaded. Please help! I have cleared my cache restarted the app, restarted the computer, I even restarted the internet.