my game keep crashing and lagging to the point my whole computer turns off. I play on a windows 10 laptop and i cant even get a save fully loaded before it crashes. if it does load, it crashes again and shuts off my laptop. I tried repairing it and deleting the local thumb cache document in my sims 4 folder, but the game still crashes. it is near impossible to play. I do not play with mods or cc, so that is not the issue.
bobashay97 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
