after opening it and clicking once it would glitch and freeze then I uninstalled it and now its just a white screen and ends up crashing every time i dont know whats wrong all of my mods and saves are safely out of the files and after uninstalling it still wont open.
KittenElla100 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If that doesn't help, please put the EA App in offline mode, then take your computer offline before trying to play. Let me know whether that makes a difference.
I already tried a clean folder and trying to open in offline mode doesn't change anything, it just flashes/glitches white and black for a few seconds then crashes
KittenElla100 Please update your Nvidia graphics driver. You can use the newest release:
https://www.nvidia.com/en-us/drivers/details/245376/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart your computer after installing and before trying to play.
If this doesn't help, try playing on the integrated graphics chip, just as a test. The idea is to find out whether the problem is the GPU or driver or something else. Open Windows Settings > System > Display > Graphics settings, click Browse, find TS4_x64 on the list, and choose the power-saving option. Do the same for TS4_Launcher_x64.
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