Sims was glitching and freezing when i opened it

KittenElla100​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

If that doesn't help, please put the EA App in offline mode, then take your computer offline before trying to play.  Let me know whether that makes a difference.

I already tried a clean folder and trying to open in offline mode doesn't change anything, it just flashes/glitches white and black for a few seconds then crashes

KittenElla100​  Please update your Nvidia graphics driver.  You can use the newest release:

https://www.nvidia.com/en-us/drivers/details/245376/

Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart your computer after installing and before trying to play.

If this doesn't help, try playing on the integrated graphics chip, just as a test.  The idea is to find out whether the problem is the GPU or driver or something else.  Open Windows Settings > System > Display > Graphics settings, click Browse, find TS4_x64 on the list, and choose the power-saving option.  Do the same for TS4_Launcher_x64.

Hi, thank you so much for trying to help! The Nvidia graphics driver didn't help and my graphics settings don't show the sims 4.

KittenElla100​  I apologize for the late reply.  If you still need help, please look again under Browse; you may need to manually track down TS4_x64 and TS4_Launcher_x64.  There should be an option to search your computer.  The files will both be in [install location]\The Sims 4\Game\Bin, here by default:

C:\Program Files\EA Games\The Sims 4\Game\Bin

If switching to the iGPU doesn't help, please post a new dxdiag.

I was not able to find the TS4_x64 orTS4_Launcher_x64 files. I looked in steam and program files x86 as well and it is nowhere to be found 

KittenElla100​  I promise you that these files exist if the game opens at all, even for a moment.  So if you're playing through the EA App, please open the EA App and click Sims 4 > Manage > View properties; you'll see the install location there.  No matter where it is, TS4_x64 and TS4_Launcher_x64 will be inside ...The Sims 4 > Game > Bin.

If you're playing through Steam, the default install location is this:

C:\Program Files (x86)\Steam\steamapps\common\The Sims 4

But you should be able to find the location within Steam as well.  Look for something like the Game Library Location within Steam's settings.

I finally found it and that worked thank you so much!!

KittenElla100​  That's great, but it means you're going to take a performance hit from running Sims 4 on your integrated graphics chip.  So if you'd like to try to fix the game on the Nvidia GPU, please do a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can use the newest driver from Nvidia, which is newer than the previous one:

https://www.nvidia.com/en-us/drivers/details/245674/

You can of course continue to play on the iGPU when you actually want to play, and only troubleshoot when you have time.  It won't do any harm other than making the game run worse than it otherwise would.