No game does NOT launch, and I do NOT get an error message
I have tried to repair the game and everything else possible, but the game will NOT open at all. (Note: Pls EA and Sims team, pls focus on improving updates and the bugs rather than kits and new expansion packs. Your updates always mess with the game, and I can't play till the next update or till it's fixed.
harleycrushu Does your computer run Windows or macOS?
My computer runs Windows
harleycrushu Great, so I've moved you to the Sims 4 PC tech forum. As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
