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MamaAliaa If you haven't already, and I'm not sure from the Steam thread whether you did, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, if you can get that far.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
I moved the folder out, a new clean one spawned, and it worked! It loaded up! The next question is, now what do I do?
THANK YOU SO MUCH!!!!!
- MamaAliaa4 days agoSeasoned Newcomer
OMG now the folder is missing D: I promise you I didn't touch it at all! I came back to my computer after about 30m and its gone D: How in the heckkkkkk
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