For the last week or two out of nowhere my sims4 game has become so laggy you can't even move the screen or click the three dots in the upper right corner. Also, when I start a new game, I get a video card unrecognized message pop up. I don't know if the two are related. It was completely fine before; I have a brand-new laptop with the right specs to run the sims4. Please if anyone could help, I would really appreciate it, I feel like I've tried everything.
I have also attached my dxiag. I am not good at reading them so I'm not sure if anything is wrong.