hbeatrice04171 I apologize for the late reply; I was away from the forums for a while and am only now catching up again.
Please try again to open Sims 4, then look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to play. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Source
AcerRegistrationBackGroundTask
Summary
Stopped working
Date
4/22/2025 5:01 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4
Application Name: praid:Acer.AcerRegistration
Application Version: 1.0.0.0
Application Timestamp: 64375ffb
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.26100.3775
Fault Module Timestamp: d070e954
Exception Code: c000041d
Exception Offset: 0015d424
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b927
Additional Information 2: b927d3561f5b0e35d35dfd1cce3d46b1
Additional Information 3: 2600
Additional Information 4: 2600c9e391274ab2a6aa891440608399
Extra information about the problem
Bucket ID: 6b5b8d11be6ce460bed5da31ccb02ec9 (2221921898599558857)
